Patient Services Facilitator - Emergency Department – Lower Manhattan Hospital - Part Time – Day Shift - **Medical Interpretation Certificate Required **

Location New York, New York Shift: Day Flex (United States of America) Description: Best in Care and Caring: Make It Possible at NewYork-Presbyterian Patient Services Facilitator - Bilingual Mandarin or Cantonese Bring your talents to NewYork-Presbyterian/Lower Manhattan Hospitalthe singular source of advanced health care for the 600,000 New Yorkers who live and work south of 14th Street. Here, we deliver a wide range of resources and support to help ensure an extraordinary experience for everyone we serve. Now, you can help Make It Possible. In this highly visible role you will visit all patients and their families and serve as their advocate as we fulfill the mission of putting patients first. You will promote patient rights, identify and address issues and concerns and serve as a key liaison between our patients, families and staff. You will work collaboratively with the interdisciplinary team to ensure the highest quality of compassionate care to provide the best possible positive patient/family experience. This is a Part-time Day position. The shift - 10:00AM - 6:00PM Saturday and Sunday Preferred Criteria Bachelors Degree from accredited college or university Strong customer service skills Experience as a Chinese/English medical interpreter Minimum of 6 months as a health care interpreter preferably in an acute care facility in person or remotely strongly preferred Minimum of 500 hours field experience Two years of experience as an interpreter Required Criteria High School Diploma or GED Fluent in Mandarin and/or Cantonese Must pass the NYP language competency test prior to date of hire Proof of at least 40 hours of professional training in Medical Interpretation from an approved program, or Certificate of completion from an approved continuing education program, or completion of an approved nationally recognized language proficiency assessment, or certification from either the National Board of Certification for Medical Interpreters, or The Certification Commission for Healthcare Interpreters Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient/family, providers and interpreters A command of the basic language, and all necessary technical terminology, in both languages including excellent command of the English language and target language; basic knowledge of medical terminology in English and target language Familiar with and able to perform in all modes of interpretation Experience in healthcare setting, preferably hospital and/or Emergency Department Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today. Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses. __________________ 2024 Great Place To Work Certified 2024 Americas Best Large Employers Forbes 2024 Best Places to Work in IT Computerworld 2023 Best Employers for Women Forbes 2023 Workplace Well-being Platinum Winner Aetna 2023 Americas Best-In-State Employers Forbes Silver HCM Excellence Award for Learning & Development Brandon Hall Group NewYork-Presbyterian Hospital is an equal opportunity employer. Salary Range: $28.25-$37.02/Hourly It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works. Internationally acclaimed, our hospital leads the way in research, life-shaping education and compassionate care. Step into a career at a truly Amazing place. Among the highest echelon of the topmost hospitals in the world, NewYork-Presbyterian is Making It Possible for patients at this moment. What does this mean for you? Nothing less than an extraordinary career. We care for 1 out of every 4 New Yorkers in medical need. The nation's largest not-for-profit academic medical center, with over 2 million patient visits a year.