Customer Service and Support Supervisor - Community Planning and Development

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $60,064 and $79,584/annually based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work three (3) days in office. For your in-office days, you can expect to work on-site at the Wellington E. Webb Municipal Office Building, 201 W. Colfax Ave., Denver, CO 80202. The anticipated work schedule for this position is: Monday through Friday between 7:00 a.m. to 4:00 p.m. Who We Are & What Youll Do BUILDING COMMUNITY: Denver Community Planning and Development (CPD) is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! www.DenverGov.org/CPD Are you a Customer Service professional with management experience that is notorious for effectively and efficiently overseeing fast-paced and productivity-oriented day-to-day operations? Do you place high value and expectation on continuously elevating the customer experience? Are you seeking a leadership role where you have direct exposure to senior leadership and autonomy to make changes and process improvements to have a positive impact on the direction and goals of the agency as a whole? If so, this may be the position for you! The City and County of Denver is seeking a highly motivated individual to join the Community Planning and Development Department (CPD) team as the Customer Service and Support Supervisor. In this position, you will oversee Customer Service and Support Administrative staff within the Performance and Operations Division. This position allows broad exposure to many internal and external stakeholders and allows for opportunities to work outside of the job description. If this sounds like a fit, apply today to join our fun and supportive team here at CPD! Key responsibilities will include: Supervise daily operations in a high-volume office and customer service environment Supervise several administrative support staff that perform administrative duties assisting both internal and external agency customers Train new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orient staff with appropriate policies and procedures and ensure that work conforms to policies, standards, and regulations Develops goals, documents performance, provides performance feedback and formally evaluates the work of the employee; provides reward and recognition for proper and efficient performance. Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards Assist section management in formulating operational and administrative policies and procedures, establish methods to evaluate efficient daily operations, compile required information to develop special reports and prepare recommendations on findings for evaluation of operational efficiencies What Youll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Management experience (highly preferred) Experience managing a team of entry level staff; Experience managing a team that delivers exceptional customer experiences Problem solver that can envision various outcomes and plan accordingly to mitigate risky outcomes Excellent interpersonal and customer service skills; Ability to communicate effectively verbally and in writing; Servant leadership mindset Excellent time/work management skills; Works well under pressure Strong attention to detail and highly organized; Self-motivated and motivated to help others High Emotional intelligence; ability to handle interpersonal relationships judiciously and empathetically Demonstrated process improvement experience Experience with improving employee retention (especially with entry level staff) and retention strategies Possess technical competency and the ability to learn new programs Bilingual in Spanish preferred (not required) Required Minimum Qualifications Education requirement: Graduate from high school or possession of a GED, HiSET or TASC Certificate Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work) Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements Application Deadline To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab): Resume This position is expected to stay open until August 2, 2026. Please submit your application as soon as possible and no later than 08/02/2026 at 11:59 PM. About Everything Else Job Profile CA2313 Operational Supervisor I To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $60,064.00 - $99,105.00 Target Pay $60,064-$79,584/annually based on experience and education Agency Community Planning & Development Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #SeeYourselfHere Never miss Denver Jobssign up for job alerts now!