IT Technician III – Denver International Airport

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $27.00 and $38.00. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule In this position, you can expect to work on-site 5 days per week Monday Friday 08:00 am 5:00 pm MST. This is NOT a remote position. This position is located at the Denver International Airport, 8500 Pena Blvd. Denver, CO 80249. Who We Are & What Youll Do Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the worlds busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the worlds 10th busiest airport. DEN is Colorados primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do. Our Field Services team, we are committed to providing excellent customer support to all Denver International Airport employees and contractors. Were looking for someone who can balance strong technical expertise with outstanding customer service and interpersonal skills. Denver International Airport (DEN) is currently seeking an IT Technician III to join the Field Services team, which assists airport users with the technology and tools that help make DEN one of the top airports in the nation. IT Technician III will be responsible for: Providing professional, polite, and respectful level-one support for customer issues or requests related to: Windows 11, Active Directory, desktop/laptop hardware, software including Office 365, Microsoft Teams, Google Chrome, and others. Smartphone hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment, installing/uninstalling software from machines and others. Troubleshooting issues over the phone, in person, and over email via various engagement methods (phone, in-person, email, Microsoft Teams, etc.) Logging/documenting tickets for technical issues and/or requests Processing requests for technological hardware, such as laptops, desktops, and smart phones Replacing/repairing computer hardware, such as hard drives, memory, batteries, etc Setting up and/or moving computers/technological hardware between offices Coordinating tasks/resolutions with other technicians/teams Escalating calls that are beyond tier-one scope to other resolver groups. Writing communications (emails) to the organization about scheduled events (software maintenance, outages, etc.) Performs other duties as assigned What Youll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Has a passion for using technical skills to help others Has a broad working knowledge of computer hardware, software, operating systems, and smart phones Is a good, clear communicator (verbal and written) who can translate technical jargon to customers and updates tickets with pertinent information Works cooperatively with other teams when issues/tickets need to be transferred Has a positive attitude and cooperates with others Is innovative about improving processes for customers Works independently with little to no supervision Is flexible with change and open to new ideas Accepts and adapts to constructive feedback given to develop in the role Takes accountability to grow skillsets to improve customer experience Required Minimum Qualifications Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Five (5) years of Information Technology experience performing user support of desktop, legacy systems, and/or Information Technology communications systems. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement. Application Deadline This position is expected to stay open until 8/26. Please submit your application as soon as possible and no later than August 26 at midnight to ensure consideration. About Everything Else Job Profile CI2247 IT Technician III To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $26.84 - $40.27 Target Pay $27.00 - $38.00 hourly Agency Denver International Airport Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.