Sky Suites Representative - Aria

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Sky Suites Representative, you will deliver personalized service to our most distinguished guests by assisting with VIP reservations, check-in/check-out, concierge requests, and tailored recommendations for dining, entertainment, and experiences. Youll communicate seamlessly across email, phone, and in person, enroll guests in the M Life loyalty program, and take full ownership of requests and concernsresolving issues promptly to create WOW moments and lasting memories. THE STARTING RATE: $22 per hour THE DAY-TO-DAY: Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services Knowledgeable on all dining and entertainment venues in the area including but not limited to: restaurants, golf courses, spas, nightclubs and tours Describe, solicit and enroll guests in the M-Life loyalty program Communicate effectively through email, telephone and during face to face interactions Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction Assume full responsibility for cashiering abilities to include but not limited to: maintaining a cash bank, resolving billing inquiries, creating posting master accounts, processing credit card authorizations and proper execution of casino comps Maintain suite occupancy by controlling the out of service rooms, setting up guest lists when required and only upgrading suites after reviewing availability Provide business center services to include faxing, copying, emailing and facilitation of shipping needs Perform other job-related duties as requested THE IDEAL CANDIDATE: 1+ years of prior relevant experience in guest service 1+ years of prior relevant experience with VIP Services, Front Desk, or Concierge Work varied shifts, to include weekends and holidays THE PERKS & BENEFITS: Health & Income Protection benefits (for eligible employees) Professional and personal development opportunities through employee programs and network groups Free meals in our employee dining room Free parking on and off-shift at all MGM Resorts properties Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts FULL JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10244 Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.