Guest Services Representative - The Reserve at Park MGM

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: At The Reserve at Park MGM, exceptional hospitality starts with you! As a Guest Services Representative, youll create memorable first impressions with your welcoming personality, attention to detail, and elevated guest service. From check-in to check-out, youll help deliver personalized experiences, anticipate guest needs, and create WOW moments that make every stay unforgettable. If you enjoy connecting with people, thrive in a fast-paced environment, and are passionate about hospitality, this is your opportunity to be part of something special at Park MGM. THE STARTING RATE: $19.35 / Per Hour THE DAY-TO-DAY: Handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner in accordance with Company and departmental standards while maintaining composure and tact during high-volume interactions with guests, coworkers, and other departments in a fast-paced environment Provide dispatch services for guest requests including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special guest or administrative requests Perform data entry for service requests across housekeeping, front desk, bell, limo, facilities, and room service Dispatch bell and limo runs in accordance with front service department policies and procedures Maintain complete knowledge of room service menu items and recommend or suggest additional food options to guests WHAT YOULL NEED: Must be 21 years of age or older High School Diploma or GED One (1) year of prior relevant experience, preferably in a high-volume call center or guest services Must be able to work various shifts, including weekends and all holidays THE PERKS & BENEFITS: Free meals in our Park MGM employee dining room Free parking on and off-shift at all MGM Resorts properties Health & Income Protection benefits (for eligible employees) Professional and personal development opportunities through employee programs and network groups Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12894 Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.