Customer Service Administrative Assistant – Community Planning and Development

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offer competitive pay commensurate with education and experience. New hires are typically brought into the organization between $22.53 and $28.17/hourly based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work three (3) days in office. For your in-office days, you can expect to work on-site at the Wellington E. Webb Municipal Office Building, 201 W. Colfax Ave., Denver, CO 80202. The anticipated work schedule for this position is: Monday through Friday between 7:00 a.m. to 4:00 p.m. Who We Are & What Youll Do BUILDING COMMUNITY: Denver Community Planning and Development (CPD) is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! www.DenverGov.org/CPD The Department of Community Planning and Development (CPD) is seeking a highly motivated individual to join our team as a Customer Service Administrative Assistant. We offer excellent benefits with a pension plan, work/life balance, and opportunities for growth! The Customer Service Administrative Assistant will provide technical and operational support to the public, internal staff members, and other city departments/agencies while maintaining a working knowledge of relevant regulations, policies, standards, and procedures. Key responsibilities include: Interact with customers via phone, email, and in-person to provide general information, including project status updates. Interpret, apply, and explain regulations, policies, standards, and/or procedures to internal/external customers based on extensive knowledge of a specialized area within a defined scope. Review and evaluate forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of a specialized area or legal requirements. Determine and evaluate facts and make decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money. Prepare and process documents and other forms in accordance with legal precedents or other specialized/technical procedures. Recommend improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices. Provide specialized information, identify problems within a defined scope, and have the authority to resolve discrepancies, and follow up on requests or complaints. Respond to sensitive inquiries and problems related to the specialized/technical area and resolve problems by making reliable decisions. Examine, check, and approve/reject information, and determine appropriate services within a defined scope. What Youll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Experience tracking multiple projects at once Excellent time/work management skills; Adaptable with flexibility to jump back and forth between tasks Ability to communicate professionally and effectively- verbally and in writing Excellent interpersonal and customer service skills Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to detail Self-motivated and motivated to help others Problem solving skills; Analytical skills Ability to work as part of a team to support both internal and external customers Ability to build relationships at all levels and work with very diverse populations Required Minimum Qualifications Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III) Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until theyve successfully passed probation. Please only apply if you have already passed probation. Application Deadline To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab): Resume This position is expected to stay open until July 29. 2026. Please submit your application as soon as possible and no later than 07/29/2026 at 11:59 PM. About Everything Else Job Profile CC1503 Administrative Support Assistant IV To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $22.53 - $33.80 Target Pay $22.53-$28.17/hourly based on experience and education Agency Community Planning & Development Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.