Ticket Operations Representative

A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold Job Title: Ticket Operations Representative Pay Details: The starting hourly rate range for this position is $19.50 to $22.30 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account. The Ticket Operations Representative is a full-time position that supports the ticketing needs of the Anaheim Ducks Sales Department as well as the Honda Center Premium Department. This position assists in the day-to-day operation of the Anaheim Ducks and Premium Ticket Operations Department in the areas of suites, club seats, season seats, partial plans and single day event tickets. Responsibilities Process ticket orders received from sales department in Archtics, including rental suites, season, partial plan, SRO, and club tickets Build ticket accounts, process payments and distribute tickets and ticket packages; including the Premium monthly mailing Generate ticket data reports using Excel on an as needed basis Assist with invoicing and payment reconciliation from Premium and Ducks ticket holders Work Honda Center events as the Premium Ticket point of contact along with assisting in the Box Office on Ducks game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call Process season ticket upgrades at annual Select-A-Seat event Maintain accurate files of all correspondence and order forms for premium accounts, season accounts and all other ticket orders Provide excellent customer service for Premium clientele and Anaheim Ducks season ticket members; assist in resolving ticketing problems, guest complaints, etc. Perform duties as assigned Qualifications College degree preferred Basic level knowledge of Microsoft Excel required Demonstrated professionalism Technical knowledge of the Ticketmaster Archtics system preferred Able to work a flexible schedule, evenings, weekends and some holidays Able to work well with internal and external customers and demonstrate exceptional guest service skills over the phone and in-person Able to handle multiple tasks and work under pressure Knowledge, Skills and Experience Education - High School Diploma or Equivalent Experience Required - 0-1 Year This position is on-site. MR2026 Company: Anaheim Ducks Hockey Club, LLC Our Commitment: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Thanks for your interest in becoming part of OCVIBE! Mission To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision We will be the social and entertainment center of Orange County a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values Be Safe Do the Right Thing Be Generous Include Everyone Make it Easy Be Bold OCSE OC Sports & Entertainment is dedicated to building world class sports and entertainment experiences through groundbreaking technology and a dedication to community. Leveraging the passion behind our Anaheim Ducks team and iconic Honda Center venue, our latest projectOCVIBEwill transform 100 acres of Orange County into a downtown epicenter of community, culture, and creativity. To learn more, visit www.ocvibe.com. For information about your personal information Company collects and how the Company uses, stores, shares, and otherwise manages your information, click here: https://www.ocvibe.com/privacy-policy/