Ticket Operations Representative

A great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether youre looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Job Title: Ticket Operations Representative Pay Details: The starting hourly rate range for this position is $19.50 to $22.30 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account. The Ticket Operations Representative is a full-time position that supports the ticketing needs of the Anaheim Ducks Sales Department as well as the Honda Center Premium Department. This position assists in the day-to-day operation of the Anaheim Ducks and Premium Ticket Operations Department in the areas of suites, club seats, season seats, partial plans and single day event tickets. Responsibilities Process ticket orders received from sales department in Archtics, including rental suites, season, partial plan, SRO, and club tickets Build ticket accounts, process payments and distribute tickets and ticket packages; including the Premium monthly mailing Generate ticket data reports using Excel on an as needed basis Assist with invoicing and payment reconciliation from Premium and Ducks ticket holders Work Honda Center events as the Premium Ticket point of contact along with assisting in the Box Office on Ducks game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call Process season ticket upgrades at annual Select-A-Seat event Maintain accurate files of all correspondence and order forms for premium accounts, season accounts and all other ticket orders Provide excellent customer service for Premium clientele and Anaheim Ducks season ticket members; assist in resolving ticketing problems, guest complaints, etc. Perform duties as assigned Qualifications College degree preferred Basic level knowledge of Microsoft Excel required Demonstrated professionalism Technical knowledge of the Ticketmaster Archtics system preferred Able to work a flexible schedule, evenings, weekends and some holidays Able to work well with internal and external customers and demonstrate exceptional guest service skills over the phone and in-person Able to handle multiple tasks and work under pressure Knowledge, Skills and Experience Education - High School Diploma or Equivalent Experience Required - 0-1 Year This position is on-site. MR2026 Company: Anaheim Ducks Hockey Club, LLC Our Commitment: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Mission To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision We will be the social and entertainment center of Orange County a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values Be Safe Do the Right Thing Be Generous Include Everyone Make it Easy Be Bold Honda Center stands as one of the premier entertainment and sports venues in the country. In addition to the 2007 Stanley Cup champion Anaheim Ducks, the arena is also home to the Big West Basketball Tournament. Honda Center annually hosts top-name concerts, exciting sporting events and family favorites such as the Harlem Globetrotters and Stars on Ice. In just the past few years, capacity crowds filled Honda Center for world class acts such as The Rolling Stones, Garth Brooks, Maroon 5, Fleetwood Mac, Ariana Grande, Twenty One Pilots and more. Since opening, the arena has hosted over 3,500 events and more than 35 million guests have walked through its doors. Our History Owned by the city of Anaheim, Honda Center officially opened as Anaheim Arena on June 19, 1993 with a sold out Barry Manilow concert. In October of that same year, the venue was renamed Arrowhead Pond and hosted the first Mighty Ducks of Anaheim game. The year 2005 began a new era as Henry and Susan Samueli took ownership of both the team and the venue management company, Anaheim Arena Management, LLC. In 2006, the official name of the arena changed to Honda Center, along with the team to Anaheim Ducks. Honda Center continues to make improvements to the facility, all in the interest of creating a great experience for every visiting fan. The venues most expansive upgrade, The Grand Terrace Project, features a 15,000-square-foot indoor-outdoor entertainment space, a 250-seat full service restaurant on the main level and an expanded Anaheim Ducks team store. Ciscos state-of-the-art StadiumVision platform has been installed throughout the arena, incorporating more than 500 HD Monitors into the venue, creating a world class immersive live entertainment experience. Debuting in fall of 2015 was a brand-new scoreboard measuring 27 feet tall and 47 feet 10 inches wide. The six millimeter diode equipped hardware features 1248 x 2208 lines of resolution, the clearest and highest definition picture available in any North American venue. For information about your personal information Company collects and how the Company uses, stores, shares, and otherwise manages your information, click here: https://www.ocvibe.com/privacy-policy/