Guest Services Representative - Park MGM

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Guest Services Representative at Park MGM, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. THE STARTING PAY: $19 per hour THE DAY-TO-DAY: Greet guests with a warm welcome, representing the MGM Resorts brand by delivering memorable service, anticipating needs, and resolving issues in line with S.H.O.W. Service Basics. Provide exceptional guest experiences by connecting calls to the correct departments or personnel, handling wake-up, emergency, and recovery calls with professionalism. Promote upgraded accommodations and M life enrollment opportunities to enhance guest satisfaction and support revenue growth. Efficiently manage multiple reservation systems, ensuring accurate entry of guest information and maintaining data integrity. Accurately process guest payments, post charges and credits, and follow all property cash-handling procedures to balance transactions responsibly. Partner with management to continually build skills, assess performance, and implement strategies for improvement where needed. Resolve guest complaints promptly by taking ownership, offering creative solutions, and ensuring a positive outcome. Collaborate with other departments to provide a seamless guest experience and timely response to guest requests. THE RIGHT CANDIDATE WILL HAVE: Ability to work varied shifts, to include weekends and holidays. High School Diploma, GED or equivalent required 1+ Years of Prior Relevant face to face guest service experience preferred Experience in a contact center/call center environment preferred Knowledge of Opera, HOTSoS preferred THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off-shift. Health & Income Protection benefits (for eligible employees). Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14612-1 Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.