Seasonal (Seasonal) Job Title: Reservation Agent Location: Remote Terms: Seasonal, full and roles available Pay: $18/hour base wage, plus customer-service & upsell based bonus Requirements: Expect weekend and holiday work as these are our busiest periods. Daily operations broken into 7am - 3pm, 8am - 4pm, 9am - 5pm or 10am 6pm shifts. Expectation will set to be available for any of the above shifts, with set days off. Previous call center experience preferred, not required! (January 13th) About us: Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below: Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we dont stop there. Our culture is about being a part of something bigger. Whether its contributing to our net zero climate initiatives, building lifelong friendships or making a customers vacation memorable, a job at Ski Butlers will be the best decision you make. Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. About the role: As a reservation agent you are the first point of contact for a high percentage of our customers. In this position, you will be responsible for walking our customer through the reservation process, ensuring 100% accuracy and clearly communicating our service details. Upselling additional products and features we offer, answering customer questions about our service and the resorts we operate in and getting our customers excited for their ski vacation are also a top priority. Our call center is open 7am - 6pm MST, 7 days a week. Perks and Benefits: Free Alterra Mountain Company Employee pass: Unlimited access to all AMC owned resorts Ability to upgrade to full Ikon Pass at heavily discounted rate Ability to ski everyday* Barring blackout dates at Deer Valley Access to 645+ industry discounted brands through Expert Voice Discounted access to Rossignol/Dynastar/Lange equipment 401K benefit and match for ALL staff members over 18 years old Local ski pass reimbursement of up to $500 in order to be eligible for reimbursement, you must work through your agreed upon end date Primary Responsibilities: Answer incoming calls and assist customers in booking ski and snowboard rentals, this includes taking detailed notes of each call. Answer any guest questions about our service, our locations, or our equipment. Upsell helmets, high performance boots, damage insurance and goggles based on customer needs. Call back any missed calls in the queue, answer all emails and voicemails throughout your shift. Alignment with our local shops to assist in any modifications, switch outs, or pick-ups. Ensuring brand standards are being met in each conversation. Secondary Responsibilities: Make outgoing calls to pending orders & loyal returning customers to help them with any questions and complete their booking. Contact guests that are staying with our lodging partners to see if they need any rentals during their stay. Alignment with our shops to book the maximum revenue possible during our busiest times and retain our award-winning customer service. We love everything snow. The mountains, the skiing, the passion - it's who we are. It makes up our identity. We are looking for like-minded team members who are excited to spend a winter in the mountains and share their passion with our customers. Our Values: Service: Delivering legendary service Simple: Keep it simple Purposeful: Be purposeful in everything we do Curious: Be curious to continue learning and growing Give: Give back to our local communities With service to over 40+ resorts throughout North America and Europe, we make it easy for you to pick the market you want to live and work.
