Event Services Supervisor - MGM National Harbor

National Harbor, Maryland The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Event Services Supervisor, you'll lead the front-of-house experience and ensure exceptional guest service across all public and premium spaces. This hands-on leadership role is key to delivering seamless events and creating memorable experiences for thousands of guests. THE DAY-TO-DAY: Lead, train, and manage part-time event staff including ushers, ticket takers, and supervisors. Oversee guest services operations across entrances, seating levels, premium areas, and elevators. Ensure smooth event execution by coordinating with Event Managers, clients, and internal teams. Respond to guest inquiries and resolve issues with professionalism and care. Maintain safety and service standards, making real-time decisions during events. Communicate to the Security Manager and direct report regarding issues that may require further attention. Collaborate with artists, agents, and producers to support successful event delivery. Supervise the Guest Services Desk and conduct operational planning meetings. Manage staffing schedules, event estimates, and departmental resources. THE IDEAL CANDIDATE: Must be at least 21 years of age. High School Diploma, GED or equivalent. At least 2 years of prior relevant experience working in an arena environment working events, preferably sporting events, concerts, and game management and production. THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off shift. Health & Income Protection benefits (for eligible employees). Professional and personal development through programs, networking opportunities, and community involvement. VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10816-2 Pay Range: The pay range for this role is: $46,000.00 - $63,200.00 This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.