SSDI Advocate Liaison

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Job Description Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples lives? Join Brown & Brown Absence Services Group as a SSDI Advocate Liaison! We are looking for a great communicator who wants to use their voice to provide compassionate assistance to people when they need it most. Advocate Liaisons provide vital education and guidance to individuals seeking help obtaining Social Security disability (SSDI) benefits, many of whom have been out of work due to illness or injury for an extended period. They may be anxious or frustrated about applying for benefits that mean so much to them and their family this is where our advocacy team comes in! As an Advocate Liaison, you will assist our team of Client Advocates while gaining hands-on experience handling client calls, answering their questions, and helping manage SSDI claims. By learning the intricacies of the disability claims though this process and demonstrating the necessary skills to succeed as a Liaison, you will become well-equipped to walk alongside clients and independently manage your own caseload after the training period concludes. This involves building trust with clients, in addition to providing the expertise and support they need. Many are going through difficult times, and their medical conditions may make it more difficult for them to hear, communicate, or comprehend information about their claim. Advocate Liaisons have the valuable opportunity to use their talents to not only move clients forward with Brown & Brown, but also to help alleviate some of the stress they may feel about this key stage in their life. WHO IS RIGHT FOR THE ROLE: To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities. Listen with compassion & empathy. Provide patient, passionate customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone Complete applications and other key claim documents thoroughly and comprehensive Support our client advocacy team by building positive, trusting relationships Be a confident decision-maker. Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating closely with the assigned Client Advocate Effectively manage an assigned phone queue & multi-task OTHER ESSENTIAL DUTIES & QUALIFICATIONS: Proven ability to maintain confidentiality and discretion Strong telephony skills, contact or call center experience a plus (inbound and outbound) Superb typing skills, data entry and accuracy Bachelors degree in Education, Counseling, Psychology, Special Education, Vocational Rehabilitation, Human Services, Social Work, or related field preferred High volume inbound telephony contact center experience preferred 1-2 years' experience in Social Security or insurance intake is a plus Salesforce experience preferred BENEFITS & PERKS: Remote or in-office work opportunity available $18/hr hour 40 hrs / M-F 9am - 6pm EST Paid Training - Hire Date Scheduled for April 21st. Comprehensive medical, dental, and vision coverage Access to covered mental health resources A competitive 401k match. Employee Stock Purchase Program available to all teammates Tuition reimbursement & student loan repayment assistance Generous paid time off plan Joining a culture of caring that values diversity of thought and background Regularly scheduled team meetings and one-on-one development time with your leader Pay Range 18.00 - 18.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, The Power to Be Yourself. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the worlds largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammatesnot employees, and leadersnot managers. Everything we do is about the greater WEnever me.While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared missionalways doing what is best for our customers. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.