Management Analyst II / Bureau of Motor Vehicles

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the States career page and indicate on the application that they have previously worked for the State. . Division: Titles Services /BMV Location: Augusta Schedule: Monday Friday /possible hybrid option after 6 months' probation Job Class: 0393 Grade: 24 Salary: $51,688.00 - $72,467.20 annually (recruitment & retention stipend 5.33%) Closing Date: 04/07/2026 Join Our Team at the Department of the Secretary of State: At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team. About the Position: This Management Analyst II position is responsible for reviewing, examining, and evaluating complex organizational structures, administrative policies, and management systems of the Bureau of Motor Vehicles. Specific responsibilities include developing and conducting studies, summarizing findings, preparing reports, and recommending changes in programs, policies, procedures, or practices in administrative, training, customer service, and information management systems. This position will also be responsible for prioritizing, managing, and tracking work on our on-going E-Titling Program and other projects. This position will report to the Division of Title Services Director. What Were Looking For: Collaborative Program Support: Ability to work closely with the Titles Division Senior Motor Vehicle Manager and program staff to support effective administration of statewide motor vehicle title operations. Program Analysis: Ability to evaluate title program processes, identify operational challenges, analyze data and trends, and recommend improvements that enhance efficiency, compliance, and service delivery. Regulatory Interpretation: Skill in researching and interpreting Maine motor vehicle statutes, administrative rules, and bureau policies to support consistent and compliant title processing. Strategic Problem-Solving: Ability to investigate complex title scenarios, assess impacts on program operations, and develop practical recommendations for resolution. Policy and Guidance Development: Ability to prepare written guidance, procedural documentation, and analytical summaries that support informed decision-making by division leadership. Attention to Detail: High level of accuracy when reviewing title transactions, ownership documentation, and supporting legal instruments affecting vehicle ownership records. Professional Judgment: Ability to exercise sound judgment when handling sensitive information and resolving complex or unusual title issues. Key Competencies We Value: Emotional Intelligence: Empathy, professionalism, and accountability in customer and team interactions. Conflict Resolution & Feedback: Skill in navigating difficult conversations and providing accurate information with tact. Time Management: Effective organization of daily and long-term responsibilities, while balancing competing priorities and projects. Commitment to Excellence: Strong work ethic and attention to statutory deadlines. Continuous Improvement: Openness to process enhancements and feedback. In this role, you will: Plans and organize studies of work and organizational problems including duplication, communication, information flow, inventory control, cost containment, and integrated service delivery to develop and maintain efficient and economical operations. Analyzes data gathered, develops information and documentation, and considers solutions or alternative methods of proceeding to recommend improvements and modifications. Designs and implement research to make recommendations for long range plans, policies, and programs. Effectively manages projects and tracks projects managed by others, to ensure tasks are prioritized, documented, communicated, and completed on time. Provides project management support to other project managers. Implements new business programs and processes, confers with, and trains agency staff, and conducts operational effectiveness reviews to ensure smooth system implementation and functioning. Manage all phases of project life cycle: analyzing system requirements, developing, writing the business requirements for software and other work systems, ensuring new systems adequately reflect the identified business requirements, training, and project implementation. Creates and executes tests to evaluate new or enhanced modernization systems, features, and programs. Develops and updates manuals to outline performance methods, organizational policies and procedures, and system operations; and presents educational materials, workshops, and training seminars to Bureau staff and stakeholders to provide information and training on specific topics. Preferences will be given to: Knowledge of the theories, principles and practices of public administration, organization, workflow, personnel management, and financial procedures. Knowledge of data collection and interpretation methods and techniques. Knowledge of project management principles and best practices. Knowledge of methods and techniques of analysis, work simplification, and forms and records control. Knowledge of the methods and techniques of establishing work standards. Knowledge of current developments in systems analysis and applications. Knowledge of information management systems. Ability to gather, assemble, calculate, and analyze facts and draw valid conclusions. Ability to analyze and interpret laws, rules, and regulations. Ability to communicate effectively. Ability to write clearly and effectively. MINIMUM QUALIFICATIONS: (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience). Eight (8) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices. Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire. In addition, the successful candidate must pass a National Criminal Background check, including fingerprinting. Why Join Our Team? We believe in supporting our workforce's health and well-being with a valuable total compensation package, including: Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State. Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value). Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). Contact information: Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email Terri.Kanaris@Maine.gov Application Instructions: To apply, click Apply for this opening and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time. Need a paper application? Download one [HERE] or call 207-441-9993. Submit paper applications, cover letter, and resume before the closing date to: Office of Human Resources Secretary of State, Office of Human Resources 101 Hospital Street Augusta, ME 04330 Fax: 207-624-9313 We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds. . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting. Join Maine State Government and Make a Difference in Your Community If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an opportunity for you to help make Maine an even better place to live. eases, theres a place for you here, and your work will have meaning.