Job Posting Title Service Desk Specialist Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization IS-CS Job Posting End Date (Continuous if Blank) September 29, 2025 Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Salary is up to $55,000.00 based on education and experience Job Description As a Service Desk Specialist with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefits allowance to offset the cost of insurance premiums for employees and their eligible dependents. Job Details Full-time 40 hour work weeks Support the Information Services Division. Salary is up to $55,000.00 based on education and experience Responsibilities Respond to requests for assistance via inbound calls, self-service, chat or email. Work to resolve tickets at the Service Desk level before referring to the next level support. Assign and notify next level support of technical trouble tickets that cannot be resolved at the service desk agent level. Identify and escalate situations requiring urgent attention. Research questions using available information resources. Identify network, hardware, and software problems utilizing diagnostic and troubleshooting skills. Use remote control tools to assist end users when needed. Install, configure, and troubleshoot peripheral devices, such as printers. Install, configure, and troubleshoot iOS and Android mobile devices. Ensure that all reported issues are entered into the ticketing system and have full and proper documentation and are closed to successful resolution. Adhere to established service level agreements (SLA) with high level of emphasis on customer satisfaction and communication. Follow up with customers to ensure complete resolution of issues. Work to increase percentage of cases resolved by the Service Desk annually. Train customers and/or advise on appropriate action, as necessary. Create knowledge articles for items not found in IS knowledgebase. Stay current with system information, changes, and updates. Physical Demands and Work Environment This position works in a comfortable office setting with a computer for a large percentage of the work day. The noise level in the work environment is usually mild. This position requires long periods, up to 8 hours a day, of sitting and working at a desk and on a telephone. Occasional travel may be required. Minimum Qualifications Requirements include: Three (3) years of help desk experience, including two (2) years of specialized IT-related experience; OR Three (3) years in a technical support role; OR 72 semester hours towards an information technology degree at an accredited college or university, or technical school. About OMES The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible. OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more about our state agencies, visit here. Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment. Visit the webpage for additional details and information on how to apply.
