Director of Sales

About Us Feel inspired when you work at Hyatt Regency Boston Harbor, a distinctive full-service waterfront hotel offering stunning views of the harbor and the downtown skyline. Our unique, up-scale 270-room property has been honored as a 2024 TripAdvisor Travelers' Choice Award recipient and has earned several Best of Weddings Awards from The Knot. Our team has consistently excelled in key performance metrics recognized by Hyatt, including Cleanliness, Working Order, and Customer Service. We pride ourselves in creating an inclusive and supportive environment, providing associates with a wealth of opportunities to help advance their careers and are proud to share our 95% Associate Satisfaction score! When you join our team, you'll enjoy a free hot meal during your shift and a comprehensive, competitive benefit program for the physical, mental and financial wellness of you and your family including: -Benefit eligibility within first 30 days -Health plans for medical, dental & vision -Generous 401k match -Paid time off including vacation, sick time and flexible holidays -Tuition reimbursement -Hotel stay discounts and more! Our location is convenient for commuters with free on-site parking and MBTA stations close by. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel. Essential Duties and Responsibilities Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date, and space commitments for group room sales within the hotel. Recruit, Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast, lead management system, group booking pace report, star reports and sales meeting minutes. Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets. Develop and conduct persuasive verbal sales presentations to prospective clients. Initiate preparation of computerized annual business plan and execute plans as outlined, critically examining, and adjusting as deemed necessary by current market conditions. Organize and/or attend scheduled sales department, executive committee, and related meetings. Knowledge of travel industry, current market trends and economic factors. Ability to access, understand and accurately input information using a moderately complex computer system. Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel. Prepare, implement, and compile data for the strategic sales plan, monthly reports, annual goals, sales budget, forecasts, and other reports as directed/required. Develop rates, group sales and catering deployment strategies through review of competitive data, demand analysis and mix management. Professionally represent the hotel in community and industry organizations and events. Oversee departmental matters as they relate to federal, state, and local employment and civil rights laws. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience Bachelors degree preferred. 5+ years of sales leadership in similar sized operation preferred. Knowledge, Skills and Abilities Proficiency in Microsoft Word, Excel, and Delphi. Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required. Extensive knowledge of sales skills, revenue management, recruitment, supervision, training, and motivation of managers. Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations. Ability to stand and move throughout the hotel property and continuously perform essential job functions with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $125,000.00 - $150,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the current job openings that our company has to offer and to apply for any positions that are of interest to you. Don't see any current openings that align with your interests? Join our talent community to stay in touch with HEI and receive job alerts for opportunities that may be a match for you. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our love to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. Were always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, were able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.