Dealership: L0837 Anaheim Hyundai Anaheim Hyundai Experienced BDC Supervisor Anaheim Hyundai, proudly operating under the Lithia & Driveway family, is looking for an Experienced Service BDC Supervisor whos driven, organized, and ready to lead a high-performing team. If you excel in a fast-paced dealership environment and know how to maximize every service opportunity, we want to meet you. What You Will Do Lead and develop our Service BDC team to deliver an exceptional customer experience. Ensure your team consistently completes 600800 outbound calls per day. Drive performance to achieve at least 70+ service appointments scheduled daily. Monitor KPIs, track results, and implement strategies to boost productivity. Coach, train, and motivate representatives to maintain Lithias high standards. Collaborate closely with Service Management to fill the shop and increase retention. Maintain process discipline in CRM tools and communication workflows. What We Are Looking For Proven experience as a Service BDC Supervisor in an automotive dealership. Strong leadership and coaching skillsable to turn good reps into great ones. High level of organization and accountability. Data-driven decision making and comfort managing KPIs. Excellent communication skills and customer-first mindset. Ability to thrive in a high-volume, performance-based environment. We offer the best-in-class industry benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Hourly Wage Range for this position is $16.90 - $30.45 plus bonus opportunities. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
