Care Manager I, Homeless Services (Nashville, TN)

Ranked one of Tennessees top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you! Provide care management services to homeless or at-risk of homelessness consumers with severe and persistent mental illness and other team consumers. Job Title: Care Manager I, Homeless Services (Nashville, TN) Schedule: Mon-Fri, 8:00am-4:30pm Salary: $41,000 (base pay) with additional incentive for language skills and behavioral health experience. Mileage reimbursement available. JOB SUMMARY: Provide care management services to homeless or at-risk of homelessness consumers with severe and persistent mental illness and other team consumers. RESPONSIBILITIES: Continual assessment of consumers needs, and development of individualized service plan and crisis plan with measurable goals to ensure needs are met. Assist with referral and linkage to community resources and advocate for consumers whenever necessary. Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards. Ensure consumers daily psychiatric, medical, and environmental needs are planned for and coordinated. Ensure efficient transition of consumers when needed within the Agency and the community. Meet productivity standards as indicated in the Policies and Procedures. Meet regularly with Care Management Supervisor (individual and group). Attend and facilitate morning and weekly team meetings as scheduled. Follow-up with the plan(s) developed in each meeting. Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options. Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions Develop and maintain relationships within family unit and friends. Ensure timely and appropriate documentation as required by the Agency. Develop and maintain community relations through prompt follow through with contacts. Work within team environment agency-wide and in partnerships with homeless site staff. Responsible for attending all PATH required trainings. Participate in community coordinated events, campaigns, and initiatives as deemed appropriate by Program Manager. All duties associated with Care Manager I. REQUIREMENTS: Bachelors Degree in a health-related field of counseling, psychology, social work, or other behavioral health field required. Candidates with a bachelors degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health. Valid Tennessee Drivers License Acceptable Motor Vehicle Report (MVR) Acceptable Criminal Background Investigation Personal Automobile Insurance ABOUT YOU: Team Oriented Attend team meetings Participate in team meetings Assist other care managers as needed Aware of the role they play on the team Can diffuse even high-tension situations comfortably Recovery Focused Individualized service plans Progress notes reflect quality service All domains are addressed with each consumer as needed Utilization of natural supports within the community Tolerance/patience to work through barriers Side by side philosophy CM is in the home regularly Time Management/Organization Meet deadlines Prepared for meetings Assessments and service plans are completed timely Progress notes are entered timely Plan for time off Prioritize well Self-Disciplined Flexible Integrity and Trust Honesty Professionalism Dependability Strong follow-through Approachability Engagement skills Crisis management skills Ability to give and accept feedback Ability to work with other departments Understanding and empathetic Good listener Joint Commission Competencies: Demonstrates effective communication skills with primary age group(s): Adults Demonstrates effective communication skills with family members or other collateral contacts involved in consumer care. Engages effectively with the consumer and family, utilizing the best practice standards and the consumers level of care. Progress notes are timely, thorough, and follows best practice. Documentation is clearly linked to care plan goals. Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs. Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity). Maintains professionalism within meetings and when representing the agency in the community. Advocates for consumer needs to improve or maximize their daily functioning. Demonstrates effective communication skills with supervisor, team members and other agency employees. BENEFITS: Mental Health Cooperative offers a full comprehensive benet plan for you to participate in. The following products are available: Medical, Dental, & Vision Insurance/Prescription Drug Coverage Health Savings Account Paid Paternity and Maternity Leave Basic Life and AD&D Insurance Short- & Long-Term Disability and Supplemental Life Insurance Cancer Insurance, Accident Insurance, and Critical Illness Insurance Pet Insurance License renewal reimbursement 403b - Retirement Plan Calm App for medication and generous EAP resources available Gym membership discount Public Service Loan Forgiveness (PSLF) and HRSA eligible sites available 12 Paid Holidays and generous PTO Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. MHC was founded in Nashville, Tennessee, in response to the need for assertive community-based treatment for individuals who have required frequent inpatient psychiatric hospitalization. Since 1993, MHC has been passionately helping adults with severe mental illness to live quality lives in the community with our state-of-the-art treatment and support. In 1999, MHC recognized the need to support the whole family and expanded services to include children and youth. We established our non-profit agency by merging three community organizations: Urban Case Management of Meharry Community Health Center, Continuous Treatment Team of Council of Community Services, and Mobile Crisis Team of the Crisis Intervention Center. This fusion resulted in an innovative, comprehensive, and multidisciplinary approach that addresses the specialized needs of individuals living with severe behavioral health conditions and challenges related to poverty. MHC remains the only organization in the state focused solely on this population. To learn more, visit our website: https://www.mhc-tn.org/about-us/