Team Lead

Job Description: Salary: $56,000/year Scope of Position: The Team Lead will oversee the data entry and documentation of Case Manager caseloads. Attend all triage and hearing appointments with Department of Health and Human Services partners. Assist with the day-to-day questions and guidance related to policy and procedures. Essential Functions: Help to ensure that positive outcomes and program goals are met as required by contract Supervise activities and conduct performance evaluations for case management staff Model appropriate coaching and case management strategies Perform case reviews to ensure that required documentation is maintained, staff are adhering to program policies, and participants are complying with their participation requirements Review and approve participant requests for supportive services Assist with participant case management tasks as needed Document all participant contacts in case notes Act as liaison and maintain collaborative relationships with local Dept. of Health and Human Services (DHHS) partners Review Work Participation Rate (WPR) and other performance reports weekly and work with staff to address performance issues Maintain a thorough knowledge of PATH policies and procedures Coordinate participant transfers and other case changes with DHHS and other partners Other opportunities as available Education and Experience Requirements: Experience working with FIP recipients/PATH participants and/or other workforce programs Excellent leadership and communication skills, both written and verbal Ability to maintain flexibility as needs of contract require Customer service experience preferred Proficient in Microsoft Office applications Bachelors degree in business, education, human services, or related area is preferred EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI *We believe we can help our customers overcome their most challenging obstacles *We believe in seeing through other people's eyes *We believe that we can make a difference in people's lives *We believe in meeting people where they are today and helping them to realize a better tomorrow *We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.