Sales Success Specialist

About Us: How many companies can say theyve been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Whats the role? The Sales Success Specialist is the primary contact for all customer and sales communications within a sales region. You will work with an experienced team that plays a vital role in Customer Care. This individual will manage quotes, enter sales orders into our ERP order management system, monitor backlog, and invoice customers, among other activities. This is a collaborative role with the many internal and external partners including but not limited to manufacturing, shipping , accounts receivables, finance, logistics, sales, IT, service, and marketing. Sound Interesting? Heres what youll do: Work independently with a strong sense of urgency and minimal supervision. Follow established work instructions, standard operating procedures, and ensure proper approvals and documentation throughout the order booking process. Accurately process customer orders from quote through invoice. Provide order, shipment, and invoice status updates to customers and sales contacts. Partner with management to prioritize orders and meet established deadlines. Monitor order backlog and collaborate with internal stakeholders to support timely revenue recognition. Create and maintain detailed records of customer and internal communications. Deliver daily, weekly, and monthly order status reports to stakeholders. Process orders, returns, cancellations, and price adjustments in accordance with company procedures. Support sales forecasting activities as needed. Provide backup coverage for team members when required. Do you qualify? 3+ years of related experience in sales support or customer support preferred. Prior experience in the medical device industry is a plus. Clear, concise written and verbal communication skills required. Strong customer service skills with the ability to handle routine inquiries and customer concerns professionally. Ability to respond to customer needs with a strong sense of urgency. Self-motivated with the ability to work independently and with minimal supervision. Proven ability to collaborate effectively in a team-oriented environment. College degree or equivalent experience preferred. Practical problem-solving skills and sound judgment required. Compensation The hourly pay range for this position is $28.00 - $35.00. Actual compensation will depend on factors such as location, experience, education, skills, and role scope Eligible for performance bonus or sales commissions We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion. Your ZEISS Recruiting Team: Maria Khalil Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). Step out of your comfort zone, excel and redefine the limits of what is possible. Thats just what our employees are doing every single day in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.