Customer Experience Representative

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey! This role is located in Buffalo-NY and offers a hybrid work environment. You have the ability to work up to 2 days from home. Your Role: Through maximized platform utilization, our Customer Experience Representatives are focused on delivering and maximizing outcomes for aligned customers and their vendor(s) to include items such as: recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives utilizing platform data. As a Customer Experience Representative within a platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer or category of products and services. Serving as a customer/category subject matter expert, you will collaborate closely with sales teams, vendors, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer and/or solutions category, in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer/category. Key Responsibilities: Xvantage Platform Expertise: Drive insights for reseller partners and vendors, identifying opportunities to increase usage of the Xvantage platform and enhance customer/vendor engagement. Solution Enablement: Build a comprehensive understanding of the products and services within the organization to develop effective solutions. Stay informed about industry trends, technological advancements, and competitive offerings to position Ingram Micro as a market leader. Sales Support: Collaborate with sales teams to identify customer needs, assist in pre-sales activities (including demonstrations and proposal development), and recommend suitable solutions. Customer Engagement: Engage proactively with customers to understand their challenges and goals, providing personalized recommendations that foster strong, lasting relationships. Customer/Vendor Relations: Work closely with key vendor to stay updated on product developments, promotions, and marketing campaigns, ensuring the best solutions and value for customers. What You Bring To The Role: Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services. Strong communication and presentation skills. Self-motivated with a customer-centric mindset and a passion for delivering exceptional service. Ability to collaborate effectively with cross-functional teams and vendors in a fast-paced, dynamic environment. Proactive, with a strong sense of ownership and accountability. Typically requires a four-year college degree or equivalent experience and 2 years of functional experience. Pipeline Management experience. Partner Sales Enablement experience. #LI-AH1 #LI-hybrid The typical base pay range for this role across the U.S. is USD $47,300.00 - $75,700.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. Its a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check. Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. With us, youll make technology happen in surprising ways. Itll be a fun journey! Learn more at http://careers.ingrammicro.com Click Introduce Yourself above to join our talent network! Its no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micros contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. Whats in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something youre unlikely to find anywhere else. Lets shape tomorrow.