Enterprise Project Manager

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. PIC Business Systems is a leading provider of web-based ERP software solutions, specializing in industry-specific applications for manufacturing and distribution businesses. Founded in 1987, PIC has established itself as the dominant player in the window covering manufacturing industry with over 50% market share and a perfect implementation track recordzero failed implementations in over 35 years of operation. Core Business & Products: PIC's flagship product, PIC ERP, is a fully-integrated, 100% web-based ERP platform that manages the complete business lifecycle from quote to delivery. The system serves multiple vertical markets including window covering manufacturers and retailers, apparel and promotional product distributors, fabric mills and workrooms, and wholesale distribution companies. Technology & Innovation: PIC's technology stack is built for enterprise scalability, featuring advanced integrations with EDI processing, Avalara tax services, PICPay merchant services (powered by Fullsteam Payments), and comprehensive API connectivity. The platform supports complex manufacturing workflows, real-time inventory management, automated financial reporting, and multi-location warehouse operations. Job Summary: The Enterprise Project Manager will lead strategic, cross-functional initiatives that drive PIC's growth and operational excellence. This role requires a unique combination of technical fluency, stakeholder management expertise, and execution excellence to coordinate complex projects spanning software development, infrastructure, compliance, and client implementations. Reporting directly to the President, this individual will serve as the operational backbone for company-wide transformation initiatives while managing relationships with key enterprise clients. The ideal candidate thrives in high-growth environments, can translate between technical and business stakeholders, and has proven experience delivering enterprise-grade projects on time and within scope. Primary Responsibilities: Strategic Project Leadership: Manage enterprise system integrations including Salesforce, Jira, and Zendesk implementations Oversee PICPay migration project, ensuring smooth transition for 100+ customers Drive AI tooling adoption and automation initiatives across development and support teams Establish and maintain project management standards, tools, and best practices Client Success & Relationship Management: Coordinate strategic initiatives with major clients including Hunter Douglas, Budget Blinds, and Springs Window Fashions Manage complex, multi-phase implementations and technical integrations with enterprise accounts Serve as escalation point for critical client issues requiring cross-functional coordination Facilitate communication between technical teams and business stakeholders Cross-Functional Coordination: Bridge development, infrastructure, support, and business teams to ensure alignment Translate technical requirements and constraints for non-technical stakeholders Identify and resolve bottlenecks, dependencies, and resource conflicts Facilitate decision-making across teams and escalate appropriately when needed Operational Excellence: Define project scope, timelines, deliverables, and success metrics Track project status, identify risks proactively, and implement mitigation strategies Maintain comprehensive documentation and create executive-level status reports Continuously improve processes and tools to increase team efficiency and project success rates Skills & Competencies: Required Qualifications: 5+ years of project management experience in software/technology environments Proven track record managing complex, multi-stakeholder projects with budgets $500K+ Technical fluency - ability to understand software architecture, APIs, databases, and infrastructure concepts Experience with compliance initiatives (SOC 2, ISO 27001, HIPAA, or similar frameworks) Strong stakeholder management skills with experience managing C-level and enterprise client relationships Excellent written and verbal communication skills Preferred Qualifications: PMP, CSM, or equivalent project management certification Experience in B2B SaaS or ERP software companies Background in manufacturing, supply chain, or vertical-specific software Hands-on experience with Salesforce, Jira, and enterprise integration projects Familiarity with AWS infrastructure and cloud technologies Experience in high-growth companies or post-acquisition integration Key Competencies: Execution Excellence: Consistently delivers projects on time and within scope, anticipating obstacles and adjusting proactively Technical Translation: Bridges technical and business stakeholders, making complex concepts accessible without losing accuracy Stakeholder Influence: Builds trust and credibility across all organizational levels, gaining buy-in for initiatives Bias for Action: Takes initiative, makes decisions with incomplete information, and drives momentum Systems Thinking: Sees connections between initiatives, anticipates downstream impacts, and designs for scale Adaptability: Thrives in ambiguity and rapidly changing environments typical of high-growth companies Salary Range: $100k - $115k annually. Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law. It has come to our attention that various individuals and organizations are contacting people offering false employment opportunities with Fullsteam. These individuals and organizations may request personal information or money in order to progress the application. Fullsteam does not ask for money transfers or payments from applicants to secure a job. If you are asked for money transfers or payments to secure a job, you should assume that such individuals and organizations are not providing genuine offers or services. If you believe you have received a fraudulent job offer, we would appreciate you contacting us at HumanResources@fullsteam.com. All legitimate open positions at Fullsteam can be found in our careers job site. Please access that from the Apply for a job section to verify the legitimacy of a job offer. Fullsteam: Leading the Evolution of Software and Payments Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems. Fullsteam is a rapidly growing, dynamic, and exciting private equity-backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts. Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting-edge software and payments platform.