Technical Services Application Scientist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview The Application Scientist, Technical Services is responsible for providing outstanding technical support of Exact products to Exact Sciences Clinical Lab customers. This position works in collaboration with others on troubleshooting and resolving customer assay questions or issues in a timely manner. This position will also work on transferring new development projects and bringing enhancements of current products and processes to the customer. This position may include approximately 15% travel. Essential Duties Receive and document incoming customer communications. Work cooperatively with the Technical Services team and when appropriate internal functional departments to troubleshoot and resolve customer questions or requests in the areas of reagent, consumables, and assay related issues. Support troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting. Conduct bench level experiments within several product areas. Clearly and accurately summarize and document troubleshooting activities or technical summary. Conduct enhancement activities of existing products or processes and assist in implementation of new product launches. Prepare reports and documentation providing the analysis or summarization of project status and results. Assist with metrics tracking to monitor performance of the technical services team and quality of the product delivered to the laboratory customer. Draft and distribute content of customer communications including customer notifications and technical or service bulletins. Identify, contribute, implement, and report on improvements in processes and products. Clearly, frequently, and accurately communicate with employees and customers in person, via the telephone, or by email. Provide technical and hands-on support to laboratory customers. Apply analytical and troubleshooting skills. Ability to work in a detail-oriented manner with solid organizational skills. Maintain confidentiality of sensitive information. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the companys Quality Management System policies and procedures. Regular and reliable attendance. Ability to lift up to 40 pounds for approximately 5% of a typical working day. Ability to work seated for approximately 70% of a typical working day. Ability to work standing for approximately 30% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day. Excellent customer facing skills and abilities. Ability to follow company safety guidelines. Ability to comply with any applicable personal protective equipment requirements. Minimum Qualifications Bachelors degree in life sciences or related field. 3+ year of professional work experience in life sciences, or related field. Demonstrated ability to successfully use molecular biology techniques. Demonstrated ability to analyze data with tools such as Microsoft Excel or JMP. Proficient in Microsoft Office to include Excel and Word. Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred Qualifications Experience working in a medical device field. Experience working in an ISO 13485, FDA GMP, or USDA regulated environment. Experience working in a technical support function. Demonstrated understanding of the Quality System Regulations and Service requirements defined therein. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Applicable portions of the Companys affirmative action program are available to any applicant or employee for inspection upon request. The base pay for this position is $61,300.00 $122,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Operations Quality DIVISION: ONCO Cancer Diagnostics LOCATION: United States > Madison : 1 Exact Lane ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Routine work with chemicals, Work requiring repeated bending, stooping, squatting or kneeling, Work with human blood or other potentially infectious materials Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter