Salesforce Marketing Cloud Engagement Administrator

Job Description Summary This role serves as the primary daytoday administrator and executor for Salesforce Marketing Cloud Engagement, supporting the configuration, execution, and ongoing operation of marketing and customer communications initiatives. Working as part of a crossfunctional team, the role partners closely with Marketing, Communications, Compliance, IT, and Salesforce platform stakeholders to deliver compliant, datadriven campaigns and journeys within a regulated financial services environment. In addition to Marketing Cloud responsibilities, the role provides supporting Salesforce CRM administration to ensure data models, integrations, permissions, reporting, and automation effectively enable marketing execution and longterm platform sustainability. This is a handson role requiring regular platform configuration, execution, and operational support across both Marketing Cloud and Salesforce CRM. Job Description Please note: This role is not eligible for immigration Work Visa sponsorship, either currently or in the future. Key Responsibilities Marketing Cloud Engagement Serve as the primary execution and administration resource for Salesforce Marketing Cloud Engagement. Configure and maintain Marketing Cloud components including Email Studio, Journey Builder, Automation Studio, and Contact Builder. Build, execute, and support email campaigns, automated journeys, and triggered communications in partnership with Marketing and Communications teams. Use SQL to build and maintain data extensions, segmentation queries, and automation logic supporting campaign execution. Maintain and enhance customer journeys, decision splits, data relationships, and personalization logic. Monitor campaign performance, subscriber engagement, and automation health, providing insights to improve targeting and personalization. Perform quality assurance, testing, rendering validation, and pre-send checks to ensure accuracy and compliance. Maintain Marketing Cloud data hygiene, subscriber management, and synchronization processes. Support content and data reviews with Legal and Compliance to ensure adherence to CAN-SPAM, GDPR, and internal data usage standards. Document operational processes, standards, and Marketing Cloud runbooks. Salesforce Core Administration Provide supporting administration for the Salesforce CRM platform to enable marketing and communications use cases. Configure Salesforce objects, fields, page layouts, validation rules, and Flow automation related to marketing processes. Support user access, roles, profiles, permissions, and security controls in alignment with compliance requirements. Maintain CRM data integrity, consent data, and reporting used for segmentation, compliance, and customer communications. Collaborate with the Salesforce Architect/Product Owner on enhancements and platform changes impacting marketing operations. Compliance & Governance Operate within established governance models and change management processes. Support compliance with industry regulations including ERISA, SEC, FINRA, and GDPR. Assist in maintaining audit trails, documentation, and approval records for CRM and marketing activities. Follow approved data-handling, access, and encryption standards. Qualifications Bachelors degree in Marketing, Information Systems, or a related field, or equivalent professional experience. Salesforce Certified Platform Administrator (Strongly Preferred). Salesforce Certified Marketing Cloud Engagement Administrator (Strongly Preferred). Salesforce Certified Marketing Cloud Email Specialist. 36 years of hands-on experience supporting Marketing Cloud Engagement, with supporting Salesforce administration experience; experience in a regulated industry strongly preferred. Experience using SQL for complex joins, data normalization, and behavioral or transactional segmentation. Working proficiency in AMPscript and HTML/CSS for dynamic content, personalization, and troubleshooting, with at least 6 months of hands-on experience. Strong understanding of CRM data models, marketing automation, consent management, and customer lifecycle management. Knowledge of email compliance and data governance best practices, including CAN-SPAM and GDPR. Demonstrated ability to manage multiple concurrent initiatives and execute within defined governance frameworks. Strong communication and collaboration skills to work cross-functionally with Marketing, Communications, Compliance, IT, and platform leadership. Preferred Skills & Experience Experience working within Agile or formal project delivery frameworks. Experience with Marketing Cloud Connect, including CRM data synchronization, Contact Key strategy, and Salesforce-to-Marketing Cloud data flows. Experience building multi-step, decision-based journeys in Journey Builder. Exposure to Einstein features (Send Time Optimization, Engagement Scoring, personalization) is a plus. Education Bachelors: Business Administration, Bachelors: Management Information Systems, Bachelors: Marketing Work Experience General Experience - 3 to 6 years Certifications Other Certification Not Listed - Other Salary Range $70,000.00-$90,000.00 Travel Less than 25% Workstyle Remote The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-TG1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF. Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. Join our Talent Network to stay up to date on career opportunities that may be a good fit for you. Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start or continue growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James and why they stay.