Car Wash Assistant Manager

AAA Auto Wash is actively hiring for a Car Wash Assistant Manager to join our team in Cincinnati, OH - Central Parkway! This position is responsible for assisting the Car Wash Manager with the daily operations and profitability of the car wash facility, providing direction to staff on workflow (both directly and indirectly), managing inventory and handling customer questions and issues. Bring your passion to AAA Auto Wash today! Be our ambassador of customer service and satisfaction and join our team as a Car Wash Assistant Manager! The AAA Auto Wash - Cincinnati Central Parkway is located at 3300 Central Parkway, Cincinnati, OH 45225. At AAA, your success is our success. As a Car Wash Assistant Manager, we can offer you: The starting base compensation for this position is $20.12 to $25.71 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location. Ability to earn over a week of Paid Time Off (PTO) each year (prorated first year depending on hire date). 401K with company match up to 7% Comprehensive Health Benefits including: Medical, Vision, Dental and Prescription - coverage begins after 30 days of employment! Free Life Insurance. Educational Assistance - We encourage you to increase your business capabilities and knowledge through education whether a single course study or a degree program receive up to $5,250 per year in tuition reimbursement! Free AAA Premier Level Membership and robust discounts on automotive repair, travel, insurance and merchandise! The primary duties of the Car Wash Assistant Manager are to: Greet and interact with customers to help ensure a great wash experience. Maintain quality of the car wash service and maintain a clean, attractive, and safe facility. Assist with the opening and closing of facility. Assist with workflow and provide direction to associates. Monitor service quality and minimize customer incidents. Resolve customer service issues and complaints promptly. May assist with recruitment and training of all location personnel. Order and maintain daily inventory supplies. Other duties as assigned. Minimum Qualifications: High school diploma or equivalent. 2-3+ years of customer service experience. Supervisory experience preferred. Must possess and maintain a valid drivers license with an excellent driving record. Satisfactory pre- and post-employment screening results, including criminal and drug screening. Working knowledge of Microsoft applications such as Outlook, Word, Excel, etc. Excellent organizational, problem-solving, and communication skills. Ability to effectively train, retain, and motivate employees. Ability to promptly and effectively interact and at times de-escalate issues with customers. Ability to concisely communicate a plan for dealing with customer service issues that arise. Authorized to work in the USA Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACAs policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACAs operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Car Wash Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. Weve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. Were dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you dont stop being a parent, caretaker, pet owner, or student because youre at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.