Job Description Heritage is expanding our Business Development department and we are looking for customer-focused, motivated professionals to join our growing team! In our fast paced environment, as a Business Development Coordinator (BDC Representative), you will be the first point of contact for our potential customersmanaging online and phone inquiries, nurturing leads, booking showroom appointments, and supporting our sales team. Youll play a vital role in creating exceptional customer experiences and driving both new and pre-owned vehicle sales. What Youll Do: Respond to all inbound sales calls and internet leads promptly and professionally. Schedule appointments with potential customers for the sales team. Follow up with leads and "no-show" appointments to maximize conversions. Maintain accurate records of customer interactions and follow-up activities in the CRM. Support online customers and answer inquiries across multiple channels (phone, email, text). Stay informed about inventory, product updates, promotions, and vehicle features. Ensure consistent communication and follow-up to encourage repeat and referral business. Collaborate with the sales and service departments to ensure a seamless customer experience. Meet or exceed individual and team goals for appointments, calls, and follow-ups. Qualifications: 2+ years of call center or customer service experience (automotive industry a plus). Exceptional communication and interpersonal skills. Ability to multi-task and stay organized in a fast-paced environment. Ability to effectively communicate using phone, email, and text. Intermediate computer skills; able to quickly learn and navigate web-based systems. Strong active listening and problem-solving skills; listen to customers in detail, communicate those details effectively, and tailor responses effectively High level of reliability, motivation, and work ethic. A positive attitude, team spirit, and willingness to take initiative. Proven ability to hit call and follow-up volume targets. Coachable, detail-oriented, and results-driven. Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications. SPT123 Corp - Accounting Staff Salary Range $31,200.00 - $65,000.00 Heritage Corporate Office Post Internally and Externally Zip Code 21204 MileOne Autogroup represents 22 automobile brands at 66 dealerships and 8 body shops within the Hall, Heritage, Herb Gordon, Mercedes-Benz of Annapolis and MotorWorld divisions. We are the largest automotive sales and service network in the Mid-Atlantic region with the corporate office in Towson, Maryland and dealerships located through Delaware, Maryland, Pennsylvania, Virginia and North Carolina. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.
