WinCap Support Analyst

WinCap Support Analyst Harris School Solutions Remote Salary range: $55,000$70,000 per year, based on experience. Are you experienced in payroll operations, human resource management, or HR/payroll software? Do you enjoy helping users resolve issues, explaining system workflows, and making sure critical payroll and HR processes run smoothly? Harris School Solutions is looking for a WinCap Support Analyst to join our remote support team. In this role, youll support school districts and BOCES throughout New York State using WinCap School Financial Management software, with a strong focus on helping users resolve questions related to payroll processing, human resource management, and system functionality. This is an excellent opportunity for someone with experience in payroll processing, human resource management, or HR/payroll systems who wants to apply that knowledge in a customer-facing support role. Experience in a New York State school district or BOCES is a strong plus. Why this role may be a great fit for payroll and HR professionals If youve worked in payroll or human resources, you understand how important accuracy, timing, compliance, and reliable systems are to day-to-day operations. In this role, youll use that experience to support clients, troubleshoot issues, explain workflows, and help users complete critical payroll and HR tasks with confidence. Experience with payroll processing, employee maintenance, benefits and deductions, HR record management, reporting, and payroll/HR system support will be highly valued in this role. Knowledge of New York school district payroll and HR requirements is preferred. What youll do Serve as a frontline, primary support contact for WinCap clients by responding to support tickets and phone inquiries Handle escalated support issues and work directly with customers to troubleshoot issues Deliver client training through webinars and user group sessions Document software issues, bug reports, and enhancement requests for internal teams Identify when issues should be escalated to development and provide clear supporting details Create and improve internal processes, user guidance, and support documentation Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction Use strong judgment and analysis to determine the best path to resolution Perform other related duties as assigned What were looking for Bachelors degree in human resource management, accounting, business, or equivalent related work experience Knowledge of payroll processes, human resource management workflows, payroll/HR support processes, or HRIS systems Understanding of accounting principles, compliance requirements, and reporting standards in payroll and HR environments is helpful Excellent customer service and communication skills Strong analytical, troubleshooting, and problem-solving abilities Ability to manage multiple priorities in a fast-paced support environment Positive, professional, and solutions-oriented approach What will make you stand out General experience in payroll operations, payroll administration, human resource management, or HR/payroll systems support Experience supporting payroll, HRIS, or ERP software applications Knowledge of payroll practices, employee setup, benefits and deductions, HR recordkeeping, and reporting New York State school district or BOCES payroll and HR experience preferred Familiarity with K12 or public-sector payroll environments is a plus At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, awardwinning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing longterm stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, andmost importantlya culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.