Position: Usher/Ticket Taker Department: Guest Services Reports To: Guest Services Supervisors FLSA Status: Non-Exempt / Hourly Minimum Pay Rate: $17.90 Maximum Pay Rate: $17.90 SUMMARY Reporting to the Guest Services Management, Usher/Ticket Takers are responsible for providing excellent guest service at Barclays Center events which includes basketball games, hockey games, concerts and other events. Incumbent should be a self-starter that is able to operate under minimal supervision to accomplish work tasks such as: assist patrons at sports and entertainment events by performing duties, such as greeting guests, collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. This is a part-time, event-based, union and hourly position. Essential Duties and Responsibilities: Greet guests as they enter Barclays Center with a smile. Responsible for scanning tickets and ensuring all guests have a proper ticket/credential. Provide guests with friendly and accurate directions. Check tickets for guests attempting to access their section and assist them in locating their seat. Responsible for maintaining a fun, friendly, and safe environment in assigned sections. Respond to guest complaints, questions, information requests and comments. Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure. Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees. Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors. Effectively and calmly interact with angry or emotional guests and employees. Ability to memorize, recollect, and quickly retrieve relevant information. Follow all operating policies and procedures at all times. Maintain company confidentiality. Other duties as assigned. Required Qualifications: High school diploma or equivalent. At least 18 years of age. One (1) year prior customer service experience, preferably in a sports/entertainment venue environment. Reliable, punctual, and regular in attendance with good communication skills. Must have reliable transportation to and from Barclay's Center for scheduled shifts. Parking will not be provided. Must have the ability to read, write and understand English in a working environment. Friendly, outgoing personality. Ability to take direction well and work well with others. Must maintain a neat, well-groomed appearance that conveys professionalism at all times. Must be available to work at least 70% of events per month; including all events on Fridays, Saturdays, Sundays and Holidays. (Approximately 24 at maximum) Work Conditions: Tasks are performed with moderate supervision. Walking & standing occurs 90% of the time (4-6 hours per shift). Employees may be assigned to work positions located outside. Employees will be assigned to work elevator shifts. Employees may be scheduled to work until 12:00am or later. Employee should use precautions & follow safety guidelines. Competencies: Stress Management/Composure Teamwork Orientation Problem Solving/Analysis Communication Proficiency Time Management Customer/Client Focus ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
