Location: 4224 Ridge Lea Road, Amherst New York We are not your typical Collections team! At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to them. KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more. In this role, you will spend 90% of your day on the phone, helping our clients to bring their accounts to active and offer solutions. Location: Hybrid - Amherst NY - In-office 2 days per week (Wednesday and Friday) once training is completed. Training: Onsite for the first 3 weeks. Monday- Friday 8am-5pm Hours: Monday - Friday between 8:00am - 9:00pm ET This team also works every other Saturday from 8:00am - 12:00pm ET. Equipment is provided. JOB SUMMARY A Specialist on the Commercial Collections team engages with commercial clients via phone to resolve account delinquencies and provide professional, solutions-oriented service. ROLES AND RESPONSIBILITIES Communicate with clients primarily by phone to help resolve account delinquencies Provide courteous and effective service, offering solutions to bring accounts current Handle high transaction volumes accurately and efficiently Meet established production goals and deadlines Manage and diffuse challenging client situations independently Collaborate as part of a team and assist in training new staff as needed Requirements and Preferred Qualifications High School Diploma or GED equivalent is required Minimum 1 year of customer service experience is required Excellent verbal and written communication skills Strong interpersonal and leadership abilities Ability to work independently and as part of a team Proficient in handling pressure and meeting deadlines Analytical skills for research and problem solving Exceptional attention to detail Demonstrated ability to handle multiple tasks accurately Previous experience training or mentoring others is a plus Adaptability to changing environments COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 12/31/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. Youll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.
