Termite Appointment Setter

Location Zip Code: 84604 Job Family: Termite We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Termite Appointment Setter position located remotely. The individual we are looking for is someone who enjoys working in a team environment and excels at an individual level. What we offer: $15/hr + Commission Upbeat and exciting company culture and much more! Responsibilities include: Contact current and potential customers by phone to book termite inspections, focusing on creating efficient, tightly clustered field routes Handle customer hesitation or resistance using persuasive communication techniques and approved scripting Determine and align customer availability with field inspector schedules to ensure optimal appointment placement. Strategically cluster appointments to reduce travel time and maximize inspector productivity Accurately enter appointment details and notes into the CRM or internal scheduling system Use company-provided scripts as a guideline while tailoring conversations to individual customer needs and situations Select which leads to contact based on lead quality, urgency, and scheduling needs Collaborate to handle cancellations, rescheduling, and customer inquiries Communicate with inspectors and field operations managers to confirm availability and accommodate special requests Participate in coaching sessions, team check-ins, and ongoing training to improve performance and align with department goals Adjust scheduling plans quickly in response to customer needs, last-minute changes, or internal priorities Establish trust and a positive customer experience through strong interpersonal and listening skills Resolve overlapping, missed, or inefficient bookings using sound judgment and route awareness Document call results and maintain performance tracking within internal systems Work collaboratively with other appointment setters and supervisors to meet collective targets for route density, show rate, and customer satisfaction Requirements: Must have strong phone communication skills, persuasive speaking, and effective objection handling Must have the ability to quickly problem-solve, think creatively, and adapt while managing time efficiently, navigating systems, entering data accurately, and booking appointments that align with both customer needs and team goals Must have the ability to actively listen, build rapport, and tailor conversations to a variety of customer situations To ensure optimal employee performance in a remote work environment, remote employees are expected to maintain the following work environment: A quiet and distraction-free working space Stable internet connection with consistent download speeds of 20 Mbps and upload speeds of 5 Mbps Jitter below 20 milliseconds Dedicate full attention to job duties during working hours Aptive Intelligent Pest Control is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers dont freak out. You never thought bugs could be this cool. Our culture is built on accountability, discipline, and high integritywe work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazines Best in Business and Best of State, Glassdoors Top 100 U.S. Workplaces, and Entrepreneur Magazines Best Companies in America. And were just getting started. To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental). *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter. Aptive is more than just pest control. We take extra care treating homes and creating happy, healthy places to live. Our mission is Every Home Enjoyed. Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us: Aptive Environmental provides award-winning residential pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched, becoming an industry-leader in pest control and a globally recognized brand. In 2020, with more than a million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors. In 2019 Aptive was the youngest company featured on Glassdoors Top 100 US workplaces and is currently ranked one of Entrepreneur Magazines Best Companies in America. Aptive is also a proud member of the EPAs Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation United to Beat Malaria to help stop the spread of Malaria transmitted by mosquitoes. Aptive is committed to protecting the places we love because home matters.