Language Services Dispatcher

Job Description: Manages requests for language interpretation or translation services from various facilities and clinics across all Intermountain Health regions, via telephone or electronically, and coordinates services accordingly. Posting Specifics Pay Range: $18.39 - $24.99/hour (depending on experience) Benefits Eligible: Yes (Medical, Dental, Vision, 401(k), and many more benefits) Shift Details: Full-time, 40 hours/week. Monday, Wednesday, Thursday, and Friday, 7 a.m. - 5:30 p.m. Schedule may change. Location: Valley Center Tower (Murray, Utah) Essential Functions Responsible for dispatching, prioritizing, and coordinating services for interpretation or translation requests from various hospitals or clinics, and the management and maintenance of said requests active or completed. May make and receive phone calls using a PC-based telephony software. Uses scripted material and non-scripted guidelines to make an informed assessment of services needed. Coordinates resource allocation, based on the type of service requested, and level of urgency, between staff and third-party supplier interpreters or translators. Monitors numerous worklists, inboxes and queues to ensure timely response, and dispatches personnel accordingly using multiple mediums of communication (e.g., messaging, vocera, scheduling platform, telephone, etc.). Acts as a liaison between external interpreting agencies and key personnel. Manages time productively, displaying a proactive approach to the job. Responds to requests in a timely manner and provides staff with an estimated time of arrival for interpretation assignments. Refers staff to phone or video interpretation per guidelines. Uses computer, software, and internet tools for research, data entry and other communication purposes within the work environment. Maintains accurate and complete records of all service requests. Ensures data across multiple platforms or sources is consistent and accurate. Stays current on role/responsibilities, updates, etc. which may include reviewing monthly newsletters, huddle boards, recorded huddles or meetings, work queues and worklists, emails, etc. to ensure the highest standard of performance is achieved. Performs supplier invoice audits and follows up with supplies to resolve discrepancies in billing. Keeps clear records and produces periodic reports. Skills Professional Ethics Communication Basic computer and data entry skills Collaboration/Teamwork Customer Service Time Management Critical thinking Situational awareness Dispatching Qualifications Required: Demonstrate experience in customer service, call center environment or working in a clerical position. Demonstrated ability to work effectively in a fast paced, high-pressure environment. Demonstrated ability to prioritize and multi-task. Demonstrated interpersonal verbal and written communication skills to function as part of a team and the flexibility and good judgement to work independently. Preferred: Experience working in a healthcare setting. Knowledge of EPIC. Physical Requirements: Qualifications Required: Demonstrate experience in customer service, call center environment or working in a clerical position. Demonstrated ability to work effectively in a fast paced, high-pressure environment. Demonstrated ability to prioritize and multi-task. Demonstrated interpersonal verbal and written communication skills to function as part of a team and the flexibility and good judgement to work independently. Preferred: Experience working in a healthcare setting. Knowledge of EPIC. Physical Requirements Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. Location: Valley Center Tower Work City: Murray Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.39 - $24.99 We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click sign in at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Healths PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!