Banking Lockbox Processor

Location: 895 Central Avenue, Cincinnati Ohio Are you detail oriented? Like working in a fast-paced environment? Like data entry? Fabulous benefits package including PTO, Health and Dental! Location: 895 Central Avenue, Cincinnati, OH 45202 There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request. Essential job duties Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process Reviews and ensures proper documentation or procedures are used for moderate activities This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process Accountable for regular reporting and analysis requests Typically covers a broad range of responsibilities rather that focusing on one specific role. Recommends and implements programs to solve routine issues Is fully proficient in duties while working under moderate to limited supervision. Other duties as assigned Required and/or Preferred Qualifications Minimum 1 year of experience in operations role High School Diploma or GED equivalent. College degree preferred Works well with others in a fully developed work team environment Open minded and adaptable to new ideas in a changing environment Excellent customer service skills Proven excellent verbal/written communication and interpersonal skills Demonstrated leadership skills Ability to work under pressure and meet deadlines Analytical, research and problem resolution skills Proficient in 10-Key, able to perform with a high degree of speed and accuracy. Comfortable navigating multiple computer systems and applications Proficient in Microsoft Office applications Intermediate understanding of accounting principles Intermediate understanding of banking policies, procedures, government regulations Intermediate understanding of loan documentation Proven ability to handle all monetary/ processing functions independently Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires Moderate knowledge of banking policies, procedures and governmental regulations Ability to perform moderate scheduled and non-scheduled maintenance functions Proven ability to handle high transaction volumes accurately Ability to meet production goals Proven ability to handle all customer service inquires and diffuse difficult customer situations independently May train or assist in training new staff Ability to work with minimal supervision in decision making Exceptional attention to detail. Excellent customer service skills. There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 06/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. Youll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.