Business Systems Analyst

Date Opened: Monday, January 12, 2026 12:00 AM Close Date: Monday, January 26, 2026 12:00 AM Department: Innovation and Technology Department Salary: $75,471.00 - $94,339.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is Americas Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Performs as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions. Performs as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions including: Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) Translating business requirements into application requirements Knowledge Skills and Abilities: Excellent written and verbal communication skills and high level of personal integrity Understand and interact with related disciplines to ensure the consistent application of policies and standards across all technology projects, systems and services Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams Experience with contract and vendor negotiations and management including managed services Experience with managing a budget. Knowledge of Technology Asset Management including IT Asset Management (ITAM) tools and ITIL Change Control management Performing business analysis to identify gaps, overlaps, inefficiencies, and risk within existing business processes Create new processes and make recommendations to improve existing Interpersonal skills necessary to develop and maintain effective and appropriate working relationships Meet schedules and deadlines of the work including timelines for contract creation and renewals Minimum Qualifications High School diploma or equivalent and 3 year(s) of relevant experience or 2 Year College degree and 1 year(s) of relevant experience or Bachelor's degree and no year(s) of relevant experience or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties CONDITIONS OF EMPLOYMENT The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlottes benefits. The City of Charlotte is a drug and alcohol-free workplace. Our City, Our Mission When you join the City of Charlotte, you become part of Team Charlotte a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.