Customer Service Rep

Position Overview The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service and support related to GN ReSound hearing solutions. This role is responsible for responding to customer inquiries, resolving product and order-related issues, processing requests accurately, and delivering a positive customer experience across every interaction. Key Responsibilities: - Under general direction, works on assigned functional tasks - Administer general business office activities - Support customers across multiple hearing technology product lines while delivering a high level of customer service and technical troubleshooting. - Troubleshoot technical issues and resolve customer inquiries through phone, email, and chat while meeting service and quality expectations. - Assure customer focused delivery of product and technical support for products via phone, email and click to chat - Identify recurring customer issues, provide feedback, and contribute to continuous process improvements that enhance the customer experience. - Empower our customers to maximize the use of our products through education and awareness Schedule & Training: - Full-time position supporting customers during the 10:00 AM 7:00 PM CST shift (some flexibility may be available based on business needs). - Initial training is conducted five days per week onsite and typically lasts approximately 8 weeks. - Upon successful completion of training, employees transition to a hybrid schedule, working onsite three days per week and remotely on Mondays and Fridays. Preferred Education/Experience: - Minimum education with a 2 years degree or 3 years of relevant experience - Minimum of 1 year of technical support experience, ideally in the telecom, high-tech, video, or consumer electronics industries - Experience with cell phones, apps, and Bluetooth technology a plus About Us GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. What We Offer We value our employees and offer competitive wages and benefits including: - Generous Benefits including PTO and Paid Holidays - 401k with Company match - Paid Parental Leave & Transition Back to Work Benefits - Company HSA Contributions - Discounted GN Group products We encourage you to apply Even if you dont match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well. We are committed to an inclusive recruitment process GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today. Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $22.50 to $25.25 per hour. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays. At ReSound, people with hearing loss are at the heart of everything we do because we know theyre placing their trust in us. This is why we havent stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals. ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO). If you would like to learn more about our brand, please click on the link to explore our universe of sound. FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GNs (ReSound, Beltone and Audigy) medical provider, BCBSMN will have Transparency in Coverage (TiC) information available. Click here to view BCBSMN TiCs information on services on how machine readable files will help with the new transparency requirements. GN ReSound is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If youd like to view a copy of the companys affirmative action plan or policy statement, please email bloomington-humanresources@gnresound.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.