Lead, RN Care Manager

Job Description: The RNCM Lead is a highly skilled and experienced nurse leader, who is responsible for providing clinical, operational, administrative, and leadership to the RN team. The RN lead is accountable for onboarding, training, and ongoing performance and productivity management of RNCMs. The RN Lead also supports the Sr. RNCM and other RNCMs with member escalations or other clinical needs, as they arise. The RN Lead partners closely with other clinical and operational leaders in the market. Counties: Worcester, Essex, Middlesex, Suffolk, Barnstable, Bristol, Plymouth, Norfolk Languages (Nice to have) Spanish, Vietnamese, Cantonese, Cape Verdean Creole, Vietnamese Responsibilities: Provide comprehensive clinical, operational, administrative, and managerial support to the RN team, monitoring performance and productivity metrics while promoting professional learning, training, and clinical development. Collaborate with market nursing leadership, Community Health Partner (CHP) leadership, and medical leadership to ensure clinical and operational excellence across the organization. Plan and execute coverage strategies to enhance market performance, effectively managing and resourcing a skilled workforce dedicated to delivering member focused, efficient, and quality driven care services. Develop, implement, and administer operational processes and policies to improve member and client satisfaction, as well as overall efficiency, quality, and productivity. Leverage technology and drive continuous improvement and transformational change initiatives to optimize business processes within the assigned area of coverage. Communicate and collaborate with management, supervisors, and staff to identify operational challenges and opportunities, fostering innovative solutions that promote operational excellence. Create a high engagement workforce environment by coaching staff, setting expectations, conducting performance appraisals, and offering career development opportunities, succession planning, and recognition for achievements. Partner with the Senior Nurse Manager to develop and maintain daily, weekly, monthly, and quarterly reports along with key performance indicators to track progress and ensure accountability. Work Experience: 2+ years of Nursing Management Experience. 3+ years of Care Management Experience Education: Bachelor's degree We take into account an individuals qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the companys equity program, paid time off, including vacation and sick leave. The actual offer will be at the companys sole discretion and determined by relevant business considerations, including the final candidates qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 106,200.00 - 129,800.00 Salary Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Covid -19 Vaccine - Please Read: Cityblock requires individuals hired into in-person, member-facing positions to provide proof that they have received the COVID-19 vaccine. The requirement is based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such exemption requests are subject to review by Cityblock on a case-by-case basis and approval is not guaranteed. Medical Clearance (for Member-Facing Roles): You must complete Cityblocks medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means. Cityblock Health is the first tech-driven provider for communities with complex needsbringing better care to where its needed most, block by block. Founded in 2017 on the premise that health is local and based in Brooklyn, we are backed by Alphabets Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings. In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve. Over the next year, well grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community. Our Values: Aim for Understanding Be All In Bring Your Whole Self Lean Into Discomfort Put Members First About our Team: We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.