If youre looking for a meaningful career, youll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Websters values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! Job Summary: This Fraud Risk Management analyst position will be required to analyze bank transactions, new accounts, and customer behavior to identify anomalous activity and potential risk to the customer and the bank. In addition, this role will have extensive daily call queue responsibilities that involves successful communication with colleagues across Webster Bank. The position will need to document their findings and take appropriate action and escalate appropriately to prevent losses to our customers and the bank. Key Responsibilities: Provides internal support to banking center and contact center personnel on all issues concerning fraud and suspicious activity. Provides incoming call support to the Fraud Risk Management call queue. Monitors transactions across multiple delivery channels to identify trends and patterns of fraudulent activity and takes appropriate action. Reviews output of daily account warning reports using automated scoring system; research fraudulent information or discrepancies. Mitigates identified potential fraud loss by placing holds/restricting access; preparing STMs; performing necessary due diligence. Recommends closure of accounts deemed risky or suspicious; performs account maintenance as necessary. Review exception items daily focusing on overdrafts, return deposited items, etc. Maintains accurate records to ensure accurate reporting and adherence to applicable laws and regulations. Based upon research and findings, makes recommendations to management for updates to fraud prevention strategies. Requirements: Bachelors degree or equivalent work experience. 3 + years of experience in retail operations, wire/ACH, branch supervision, compliance, audit, investigation, law enforcement or related field. Working knowledge of banking laws and regulations. Strong analytic and computer skills Microsoft Word, Excel, Power Point Ability to work independently in high volume environment with attention to detail. Ability to be flexible with work hours and daily workload requirements depending on need. The estimated salary range for this position is $60,000USD to $70,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-BY1 #LI-HYBRID All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Being passionate about making a difference in people's lives is what working at Webster is all about. Since our founding in 1935, we've maintained a values-guided culture. Whether its helping someone buy their first home or build a business, youll be part of a caring team that goes above and beyond for our customers, communities and each other. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!
