Dining Hall Supervisor

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Dining Hall Supervisor position. The Dining Hall Supervisor is a full-time, year-round position with a compensation range of $25.85 to $27.50 per hour - commensurate with experience. The Dining Hall Supervisor is responsible for the day-to-day front-of-house operations in Valentine Dining Hall. This includes overseeing staff, managing food service, ensuring food safety and sanitation, and providing excellent customer service. The Supervisor will work closely with the Dining Hall Manager to maintain high standards of quality, program delivery, and efficiency. This position actively supports the mission and priorities of the College and upholds and advances the mission, vision, and values in delivering an Amherst College Dining experience. The Dining Hall Supervisor works a varied schedule to include nights, weekends, and holidays as needed during certain times of the year. This position is considered essential and critical for college operations and reports to work at times when the college is closed or impacted by weather or other emergency situations. Summary of Responsibilities: Staff Management Assist in the hiring, onboarding, and completion of the probationary assessments of new hires. Train and develop existing staff to include daily pre-meals, safety topics, bi-annual, in the rollout of new initiatives and changes, and in areas identified as opportunities to improve; ensure all staff have access to resources and materials needed to achieve success. Create and enforce employee schedules to ensure adequate staffing levels and prepare for future shifts to ensure success. Monitor employee performance and provide feedback and coaching, conduct a series of employee reviews twice a year, and assist in goal setting for each employee supervised. Address employee concerns and resolve conflicts throughout the shift, and communicate needs to other supervisors. Actively manage each shift for peak efficiency and ensure all staff are completing the minimum expectation for their assigned duties. Identify, correct, and remediate any staff training and redirection as needed during the shift. Reward and celebrate the accomplishments of the team frequently. Supervise all staff during assigned shift as the person in charge (PIC). Ensure that all members of the team are working in complete and prescribed uniforms. Food Safety and Sanitation Ensure adherence to all food safety and sanitation regulations, including HACCP principles, Federal, State, and Local food code, and generally accepted industry best practices. Conduct daily inspections of the dining hall to identify and correct potential hazards, opportunities for increased sanitation, and facility/equipment repairs that need to be made. Monitor food temperatures, expiration dates, and cross-contamination throughout the shift to ensure safe delivery of food to all guests. Monitor and implement proper cleaning and sanitizing procedures, completion of cleaning schedules, and ensure overall cleanliness of the operation from floor to ceiling. Manages the inventory, replenishment, and ensures standards of excellence for clean dishware are followed, and the dish machine is maintained to achieve said standard. Food Service Oversee the service of meals to ensure consistent quality, safety, portion control, and presentation standards are followed. Communicate ordering needs to the Purchasing Manager for restock as needed. Ensure all areas of the dining room are stocked and robustly filled. Ensure efficient and timely service to customers. Customer Service Interact with students, faculty, staff, and community members to address their needs and concerns as well as seek feedback on satisfaction levels and areas in which we need to improve. Resolve customer complaints in a timely and professional manner. Promote a diverse, positive, and welcoming dining hall environment for all guests. Administrative Tasks Maintain accurate records of time and attendance, time and temperature logs, and guest counts. Prepare reports and suggestions for the improvement of dining hall operations as requested by the Manager of the Dining Commons. Assist with future operational planning and forecasting labor needs. Complete opening and closing checklists for operational excellence. Ensure that resources are properly used to minimize waste and expense. Qualifications: Required High School Diploma or equivalent. 1-3 years in a previous food service management role, preferably in a college or university setting. Strong leadership and organizational skills. Excellent communication and interpersonal skills. Ability to work effectively under pressure and meet deadlines. Knowledge of food safety and sanitation regulations. Basic computer skills, including proficiency in Microsoft Office, Google Suite, Menu Signage, Workday, and POS Software. Possession of a current Food Handler's Certification, Allergen Certification, and Choke Saver, or achieved in the first 90 days of employment. Ability to work in diverse kitchen environments that frequently vary between hot, cold, humid, etc., and around cooking and food production equipment. Work outdoors as needed. Possess and maintain a current motor vehicle license and credentialing through the Five Colleges Consortium. Must wear a uniform, including safety, non-slip shoes. Successful completion of pre-employment physical and lift test. Successful completion of required reference and background checks. Preferred Bachelor's degree in food and beverage management or related field. Previous experience in a high-volume college dining hall. Proven success in engaging with the college-aged consumer. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information. Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Welcome to Amherst College! We are excited to share our current openings. You are invited to explore the opportunities available and we encourage you to apply for those that are aligned with your skills and experience. Thank you again for your interest in Amherst College Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusettsa town of about 35,000 residents in the western part of the state. The college community includes around 1,800 students from 48 states, plus Washington, D.C., Puerto Rico, and 54 countries around the world, along with about 1,000 staff and faculty members. The scenic 1,000-acre campus features a 500-acre wildlife sanctuary and the Book and Plow Farm; three museums: Emily Dickinson Museum, Beneski Museum of Natural History , and Mead Art Museum; and multiple educational and cultural venues and resources through the Five College Consortium. Amherst College is committed to ensuring equal opportunities for everyone. Amherst College does not discriminate in admission, employment, or the administration of its programs and activities based on race, national or ethnic origin, color, religion, sex or gender (including pregnancy, sexual orientation, gender expression, and gender identity), age, disability, genetic information, military service, or any other characteristic or class protected under applicable federal, state, or local law. Amherst College complies with all relevant state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act, and the Age Discrimination in Employment Act. If you have any related inquiries, please contact the Chief Equity and Inclusion Officer, Amherst College, P.O. Box 5000, Amherst, MA 01002-5000. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Amherst College's policy is to provide reasonable accommodation when requested by a qualified applicant. If reasonable accommodation is needed, please contact the Office of Human Resources at hr@amherst.edu. Click here for information about Title IX at Amherst. Inquiries may be directed to: Civil Rights and Title IX Coordinator Amherst College 79 S Pleasant Street Suite 120 Amherst, MA 01002 crtixoffice@amherst.edu Amherst.edu/offices/title-ix