Skylofts Concierge - MGM Grand

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As an Skylofts Concierge, you will deliver personalized, five-star service to VIP guests, creating memorable experiences that exceed expectations. From handling reservations and planning itineraries to providing expert recommendations and resolving guest concerns, youll ensure every detail of their stay is seamless and unforgettable. THE STARTING RATE: $22.00 per hour + tips THE DAY-TO-DAY: Provide extraordinary service consistent with the UltraLuxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests Be able to describe, solicit and enroll guests in the MGM Rewards Representative loyalty program Be able to communicate eloquently and effectively through email, telephone and during facetoface interactions Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction Assist in planning and creating itineraries for all incoming hotel guests Greet guests upon arrival at the curb and escort them into the lounge for their registration needs Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email Act as a liaison between multiple departments to execute elaborate guest requests room set gathering and special occasions THE IDEAL CANDIDATE: High School Diploma or GED required 1+ years of prior relevant experience required 1+ years of prior relevant VIP Services, Front Desk, or Concierge experience preferred Previous experience working in a similar resort setting THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11786 Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.