Building Name: ECH - Elizabethtown Community Hospital Location Address: 75 Park Street, Elizabethtown New York Regular Department: ECH - Elizabethtown Emergency Room Part Time Standard Hours: 20 Biweekly Scheduled Hours: Shift: Day-8Hr Primary Shift: - Weekend Needs: None Salary Range: Min $20.84 Mid $26.05 Max $31.26 Recruiter: Greg Cary Job: Outpatient Clinic Clerk Job Summary: A clinic clerk is an administrative professional who works in healthcare environments like outpatient clinics, medical centers, or doctor's offices. Their focus is on administrative support and patient-facing duties to ensure the smooth operation of the clinic. Will work in variety of specialty areas including but not limited to Chemotherapy, Orthopedics, Cardiology, Infusion Therapy, and Gynecology. Normal Work Hours: Varies based on assigned clinic 0700-1530 or 0730-1600. Scheduled days are Monday through Friday based on need. Minimum of 40 hours scheduled per two week pay period. Key Responsibilities Greet and register patients Verify insurance and personal information Provide forms and collect required documents Book, reschedule, or cancel appointments Coordinate follow-ups or referrals Manage the daily clinic calendar Maintain and file patient records (often in EMR systems) Ensure records are complete and up to date Handle requests for medical information (e.g., release of information forms) Collect co-pays or fees Process insurance information and assist with claims Answer billing-related questions Answer phones, emails, and in-person inquiries Relay messages between patients and healthcare staff Provide basic information about clinic procedures Data entry Filing and scanning documents Keeping the front desk area organized Prior Authorizations and Work Lists Other duties as assigned Participation in peer review activities and other quality/safety initiatives Maintains required education set forth by the institution and department per policy Adhere to all policies and protocols set forth by the institution Qualifications Required High School Diploma or GED (minimum) Strong customer service and communication skills Ability to work in a fast-paced environment Preferred Clerical or medical office experience preferred Familiarity with EMR systems (e.g., Epic, Cerner) Basic knowledge of medical terminology is helpful Work Environment Exposure to infectious diseases, hazardous materials, radiation, and emotional situations Frequent standing, walking, lifting, and bending Direct patient and family contact Exposure to latex Use of electrical equipment Upholds the organizations Mission, Values, and Standards of Excellence: Demonstrates integrity, compassion, and respect when working with patients, families, visitors, and staff Protects the privacy and confidentiality of patients, families, staff and the proprietary business and/or financial information of the organization by creating and maintaining a secure, respectful, and trusting environment Demonstrates a commitment to patients, families and staff by meeting the organizations attendance expectations as outlined in the organizations Time and Attendance Policy and departmental standards (reports to work on time, manages unscheduled time off, etc.) Adheres to the organizations Professional Appearance Policy and maintains a neat and well organized work area Appropriately wears an identification badge at all times Demonstrates knowledge and understanding of job responsibilities, focuses on customer needs, and strives to do the job right the first time Demonstrates appropriate use of the organizations resources (phones, e-mails, Internet, photocopies, supplies, etc.) Supports and contributes to a culture that allows staff to feel appreciated, included, and valued. Displays a positive attitude and image to our patients, visitors, co-workers and Promotes diversity and respects coworkers, patients and their families regardless of race, gender, sexual orientation, ethnicity, religious belief, age, and/or disability. Elizabethtown Community Hospital (ECH) is part of The University of Vermont Health Network, a six-hospital network serving patients and their families in northern New York and Vermont. Our hospitals and physicians are bringing the best of community and academic medicine together, sharing their knowledge and resources to give patients access to leading-edge technology, advanced treatment options and the highest level of compassionate care.
