Enrollment Trainer

We are recruiting for a mission-driven Enrollment Trainer to join our team! We're with you for lifes journey. At Denver Health, purpose isnt just something we believe inits something we live every day, for lifes journey. Our Values Respect | Belonging | Accountability | Transparency Department HCPF Enrollment Contract Job Summary Under general supervision, develops, performs and evaluates new hire and ongoing training of Enrollment staff. Conducts quality assurance reviews of work completed in the Enrollment Services Department. Maintains and enforces a quality assurance program that promotes continuous improvement. Develops and delivers training materials for new and existing staff and provides ongoing training and support to Enrollment staff. Essential Functions: Conducts new hire and ongoing training for Enrollment staff. (10%) Develops training schedules and materials for new hire and ongoing trainings and prepares these materials for distribution prior to each training session. (10%) Performs Quality Assurance reviews of all new hires to assess the effectiveness of the training and the readiness of the new hires to perform the required job functions. (10%) Maintains current knowledge of CBMS, Medicaid, Buy-In, CHP+, CICP, DFAP and Connect for Health Colorado program requirements, and of all systems to verify relevant enrollment information. (10%) Ensures the accuracy of data entry into State CBMS system and Denver Health internal systems by performing case reviews. (10%) Conducts one-on-one coaching with Enrollment Specialists on a monthly basis concerning State CBMS system and Denver Health internal systems. (10%) Serves as gatekeeper for the Enrollment Services department by transferring cases to Enrollment Specialists and/or County Human Services departments. (5%) Monitors trends to minimize preventable errors and rectifies performance through coaching in order to reduce incorrect Medical Assistance program eligibility approvals. (5%) Provides training and support to Enrollment staff regarding CBMS, Medicaid, Buy-In, CHP+, CICP, DFAP and Connect for Health Colorado policies and procedures. (5%) Helps collect case files in response to internal and external audit requests and prepares responses to any resulting audit findings. (5%) Resolves CHP+ appeals under the direction of the training manager. (5%) Researches and submits help desk tickets to the Governors Office of Information Technology for the entire department. (5%) Works closely with State entities to resolve high profile and problematic buy-in cases. (5%) Promotes positive interpersonal relationships with fellow employees, physicians, patients and visitors. Treats all individuals with courtesy, dignity, empathy, and respect; consistently displays courteous and respectful verbal and non-verbal communications. (5%) Education: High School Diploma or GED Required Work Experience: less than 1 year Prior experience in presenting and creating training material. Required and 1-3 years of experience with the State CBMS system Required Knowledge, Skills and Abilities: Advanced knowledge of medical and/or public assistance programs including Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans. Knowledge of federal and Colorado Statutes, legislative initiatives and regulations, as well as federal, state and local policies. Understands the principles of adult learning theory and can apply them in each training session. Advanced knowledge of the eligibility determination system CBMS. Skilled in analytical thinking, problem solving, and process improvement. Skilled in providing excellent customer service. Skilled in presenting training material in group settings. Ability to develop various training materials and desk aids for distribution in training sessions. Ability to disseminate program information, policies, rules and regulations. Ability to train, mentor and coach Enrollment staff for continuous improvement. Ability to communicate orally and in writing in a thorough, clear, and professional manner. Ability to simultaneously coordinate and manage several functions, programs, and tasks in various stages of completion. Ability to consistently implement and present program, department and organizational policies and procedures. Ability to work well in teams and independently to get projects done, and to work with those at all levels of the organization. Ability to quickly adapt to change. Performs other duties as assigned. Bilingual preferred. Proficient in Microsoft Word, Excel, PowerPoint and Outlook. Knowledge of CBMS, Salesforce, Five9 and Epic systems. Shift Work Type Regular Salary $55,000.00 - $79,800.00 / yr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, youre joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays 100% paid parental leave up to 6 weeks Immediate eligibility for retirement plans with employer contribution up to 9.5% Generous medical, dental, vision plans in addition to employer paid disability and life insurance. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center Free RTD EcoPass (public transportation) Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denvers 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorados primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled. We Love Our Purpose Our purpose shapes our culture and guides how we show upfor our patients, our communities, and one another. Every role at Denver Health contributes to improving lives, advancing health equity, and strengthening the communities we serve. Together, we strive to transform the health of our patients and to be the most trusted healthcare provider in Colorado. Our valuesrespect, belonging, transparency, and accountabilityare the foundation of our culture and are reflected across every position, clinical and nonclinical alike. No matter where you work at Denver Health, your role has a meaningful impact on patient healthoften in ways you may not even realize. We invest in our people through resources designed to support both immediate success and long-term growth. Mentorship programs, tuition assistance, and our Workforce Development Center help employees transition seamlessly into their roles while preparing for future advancement. We also lead the market with a competitive benefits package, including retirement contributions with a match of up to 9.5%. Recognizing the emotional and physical demands of many jobs in healthcare, we created the RESTORE Centera leading-edge space that provides intentional peer-support, and an innovative environment designed to reduce burnout and support employee well-being. At Denver Health, purpose isnt just something we believe inits something we live every day, for lifes journey. Learn more about Denver Health.