Training Specialist

Ready to be a Titan? Interested in being part of a growing team tasked with building cutting-edge content & training customers in a growing company & industry? Training Specialists are the face of ServiceTitan, delivering wide-ranging technical training programs via remote & on-site instructor-led training, and contributing to video & e-learning content. Training Specialists serve as Product & Industry Experts and provide valuable input by helping Training Content Developers to design & develop engaging and industry-relevant training & certification programs. The ideal candidate for this role will work as a member of the Technical Product Training Team to deliver engaging training & transition programs to new and existing customers, as well as internal employees. What You'll Do: Product Expert Become an expert in our software & the home services industry so that training courses are highly industry-relevant Deliver exceptional training, transition management & coaching Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing Embed Best Practices Adapt demos, examples & approaches to 1-on-1 training courses to focus on best practices for different ServiceTitan user types Transition / Change Management Help guide customers on managing their teams transition to ServiceTitan Contribute to Training Program Development & Maintenance Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS Other Assist with special projects as assigned at the discretion of team management What You'll Bring: 2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment. Track record of achievement in a training and/or customer service role, preferably in a software or other startup company Expertise in customizing & running live demo-based training courses & webinars Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches Experience delivering training or coaching to promote adoption and minimize resistance to new software Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment Bachelors degree from four-year college or university or equivalent combination of experience and education that enables performance for this position Ability to work a variable schedule with willingness to travel 25%, increasing up to 75% during the 6-month peak season Demonstrated ability to learn and apply sound instructional techniques Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses Experience incorporating change management principles into training programs to promote adoption & minimize resistance Strong project management experience a plus Ability to write business correspondence and technical documentation Be Human With Us: Being human isnt about checking every box on a list. Its about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that were solving. Were in this together. Come be human, with us. Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams. What We Offer: When you join our team, youre not just accepting a job. Youre making a career move. Heres how well support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $65,800 USD - $88,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. Were building the first end-to-end solution to transform the trades, a trillion-dollar global industry thats been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. Were just getting started. Click here to view our Global Applicant Privacy Notice