Dispatcher / Customer Service

Dispatcher / Customer Service Albany, NY $22 to $26 hourly Main Responsibilities: Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements Serve as the primary point of contact for technicians within a geographic market or territory Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments Basic Qualifications: High school diploma or equivalent 3+ years experience in dispatch, customer service, and/or restaurant management Intermediate experience in Microsoft Office / Windows-based environment Preferred Qualifications: Ability to learn unique and proprietary software Excellent verbal and written communication skills Previous SAP experience About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Cares application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.