(USA) Senior Operations Manager

Position Summary... What you'll do... Position Summary The Senior Operations Manager is responsible for leading daily fulfillment center operations, ensuring exceptional service, operational excellence, and a safe, productive work environment. This role drives performance across multiple functional areas, including fulfillment, inventory management, staffing, quality, safety, and transportation operations. The Senior Operations Manager develops and executes strategic initiatives that improve productivity, enhance the member experience, and achieve business objectives while fostering a culture of accountability, inclusion, and continuous improvement. Key Responsibilities Operational Leadership Lead and direct fulfillment center operations to achieve performance goals related to productivity, quality, member satisfaction, safety, and cost efficiency. Develop and execute operational strategies that support business objectives and drive continuous improvement across the facility. Monitor key performance indicators (KPIs), analyze operational data, and implement action plans to improve results. Ensure operational readiness through effective workforce planning, workload forecasting, and resource allocation. People Leadership Lead, coach, and develop salaried and hourly associates across multiple operational departments. Establish clear performance expectations, provide ongoing feedback, and create development opportunities to build organizational capability. Support talent acquisition, succession planning, performance management, and associate engagement initiatives. Foster an inclusive, high-performing culture that values collaboration, innovation, and accountability. Financial & Business Management Manage operating expenses and assets within budgetary expectations while maximizing efficiency and productivity. Analyze business reports, labor metrics, and financial performance to identify opportunities and address operational challenges. Ensure effective utilization of facility resources to meet service and profitability goals. Safety, Quality & Compliance Champion a culture of safety by ensuring compliance with company policies, OSHA regulations, and operational standards. Develop, implement, and maintain processes that support quality, inventory accuracy, and regulatory compliance. Lead audits, investigations, and corrective action plans to address operational, safety, and quality concerns. Ensure associates are trained and equipped to perform their responsibilities safely and effectively. Logistics & Fulfillment Excellence Direct logistics and fulfillment operations to ensure efficient order processing, inventory flow, shipping, and delivery execution. Implement processes and systems that drive operational consistency, regulatory compliance, and service excellence. Lead response efforts for operational disruptions, equipment issues, emergencies, and facility incidents. Identify and implement innovative solutions to improve fulfillment efficiency, throughput, and member satisfaction. Stakeholder & Community Engagement Build strong relationships with associates, suppliers, customers, and cross-functional partners to support business objectives. Address and resolve associate, member, and supplier concerns with professionalism and sound judgment. Represent the company within the local community by supporting charitable initiatives, community outreach programs, and company-sponsored events. Leadership Competencies Respect the Individual Builds and develops high-performing, inclusive teams where associates feel valued, supported, and empowered to succeed. Creates a culture of belonging by embracing diverse backgrounds, perspectives, and experiences. Communicates with energy, clarity, and purpose to inspire and influence others. Attracts, develops, and retains top talent while recognizing and celebrating individual and team achievements. Act with Integrity Demonstrates the highest standards of ethics, compliance, and accountability. Models company values through honesty, transparency, humility, and respect. Promotes responsible business practices that positively impact associates, members, communities, and the environment. Serve Our Members Delivers operational results while maintaining an unwavering focus on the member experience. Uses data, insights, and business acumen to make informed decisions that balance short-term priorities with long-term success. Partners effectively with stakeholders to drive value for members, associates, suppliers, and the business. Strive for Excellence Champions continuous improvement and operational innovation. Encourages learning, adaptability, and calculated risk-taking to improve business outcomes. Embraces new technologies and process enhancements that drive efficiency, productivity, and service excellence. Leads teams through change with resilience, confidence, and a growth mindset. Preferred Qualifications Bachelors degree in Supply Chain, Business, Operations Management, Logistics, or related field preferred. Experience leading large teams in a distribution center, fulfillment center, warehouse, or high-volume logistics environment. Proven success managing operational performance, labor planning, safety programs, and continuous improvement initiatives. Strong analytical, financial, and leadership capabilities with the ability to influence across multiple levels of the organization. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! -Health benefits include medical, vision and dental coverage -Financial benefits include 401(k), stock purchase and company-paid life insurance -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $127,600.00 - $191,400.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! -Health benefits include medical, vision and dental coverage -Financial benefits include 401(k), stock purchase and company-paid life insurance -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $127,600.00 - $191,400.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor's Degree in business or a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 2 years experience in a senior management role within an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide OR 2 years experience as a Walmart Logistics Operations Manager including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 4 years experience in a senior management role in an operations/distribution/logistics /retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.). Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Bachelor of Science in Supply Chain, Transportation and Logistics Management through Live Better U and Bellevue University, Both Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 3 years experience in a senior management role in an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide, Developing and managing budgets, contracts, managing P&L, developing manpower forecasts, monitoring regulatory compliance, and analyzing financial/operational data., Experience as a Walmart Logistics Operations Manager including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates, Senior-level experience managing multiple functional areas (e.g., receiving, shipping, QA, order filling) within a warehouse or Logistics network Primary Location... 22722 HARLEY KNOX BLVD, PERRIS, CA 92571-9557, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.