Licensed Insurance Customer Service Agent (Pulte Insurance Agency)

Protecting what matters most to our customers with integrity and care. At Pulte Insurance Agency, we protect what matters mostour customers and our people. As an independent agency within the PulteGroup family, we offer personalized insurance solutions with integrity and heart. Our team thrives on doing the right thing, working together, and creating a culture where everyone belongs. With opportunities for growth, community involvement, and recognition from Fortune and Great Place to Work, this is where your career can truly take off. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact. This is a hybrid position located in Coppell, TX. Job Profile Summary The Customer Service Representative plays a pivotal role in servicing our established customer base by efficiently managing incoming service requests and creating cross-selling opportunities. Additionally, they provide support to new home sales agents during periods of high volume or when additional coverage is needed. This position entails proficiently managing various communication channels, including phone calls, emails, and website inquiries, to ensure prompt and effective resolution of customer inquiries and concerns. Primary Job Responsibilities Maintain a concern for timeliness and completeness when interacting with clients or insurance company partners to create a positive experience. Open, cancel and update customer policy information based on requests received. Document all activity in on-line client file to ensure quality and responsiveness. Assist Sales Agents with soliciting and selling of homeowners, dwelling, fire, earthquake, flood, condo, renters, windstorm and umbrella policies to new mortgage loan borrowers, builder clients, existing portfolio accounts and referral customers; via direct mail, telephone, and telemarketing efforts. Identify opportunities for increased business by effectively presenting sales information, analyzing and communicating results, building and maintaining internal and external relationships and providing information and tools that support the achievement of new business. Personally, provides prompt, efficient, high-quality service to all customers. Resolve product or service problems by clarifying the customer's complaint and offering recommendations. Provides suggestions about other products and services based on client needs. Other duties as assigned. Scope Decision Impact: Individual Department Responsibility: None Budgetary Responsibility: No Direct Reports: No Indirect Reports: No Physical Requirements: Not applicable Required Education/Experience Minimum High School diploma or equivalent Minimum 2 years of insurance customer service experience Required Licensing, Registration and/or Certifications Property and Casualty Insurance license required Required Skills/Knowledge Ability to effectively multitask and prioritize workloads, ensuring timely completion of tasks while meeting deadlines Demonstrated proficiency in interpersonal communication and collaboration within a team environment, facilitating knowledge sharing and efficient workflow management Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experience using an Agency Management System preferred Exceptional verbal and written communication skills Problem Solving Skills Sales skills preferred but not required Ability to learn insurance products and grow in product knowledge Ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms Pay Range - $22.21/hr to $27.26/hr depending upon experience. This position is also eligible for monthly incentives based on the successful completion of defined performance objectives. #LI-KC1 #LI-HYBRID PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, Recruiters) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes. This Organization Participates in e-Verify California Privacy Policy Here at PulteGroup: We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address) We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat) We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.) We will not request money as part of your interview or onboarding process If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact Recruiting@Pulte.com. PulteGroup Employee Benefits At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles. Comprehensive, Flexible and Affordable Healthcare Coverage Options Supplemental Healthcare Coverage Opportunities PTO and Work/Life Benefits Health Advocacy and Wellness Retirement Plan with Company Match Education and Employee Assistance Programs Paid Parental Leave and Adoption Benefits Mortgage Financing Discounts through Pulte Mortgage Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.