Executive Host - MGM National Harbor

National Harbor, Maryland The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As an Executive Host within the International Marketing team, your primary responsibility is to deliver exceptional guest experiences, building lasting relationships with our casino clientele while ensuring seamless service from arrival to departure. Youll evaluate player activity to offer tailored incentives, manage reservations through advanced systems, and provide personalized attention throughout each guests stay. With a keen eye for detail and sound judgment, youll handle requests, resolve concerns, and maintain strict confidentialityall while supporting marketing initiatives and attending exclusive events. THE DAY-TO-DAY: Evaluate customers casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts). Assist in maintaining and developing propertys customer base through meeting and interacting with customers. Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer. Process customers reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems. If authorized, grant marker authorization limits to qualifying customers. Attend special event functions when appropriate to promote marketing efforts and greet customers. Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies. Resolve customer disputes and complaints to the satisfaction of the customer and the company. Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions. THE IDEAL CANDIDATE: Must be at least 21 years of age. At least one (1) year of prior relevant experience. Prior relevant experience in hotel operations, casino marketing, VIP services or table games preferred. Fluency in Chinese (Mandarin and/or Cantonese), Vietnamese, or Koreannative-level or business proficiency in speaking, reading, and writing preferred. THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Healthcare, financial, and time off benefits (for eligible employees). Free meals in our employee dining room. Free parking on and off shift. Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19648 Pay Range: The pay range for this role is: $55,600.00 - $74,200.00 Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. This position is eligible to participate in the Companys incentive plan. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.