Director, Product Management

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: Job Summary By embodying our core purpose of customer obsession, innovation, and execution excellence, this role ensures that every product initiative delivers meaningful business and customer impact while supporting Ensemble Health Partners mission of redefining what is possible in healthcare. As Director of Product Management, you will set and execute the product and solution strategy with a strong bias toward action and delivery. This role requires a selfstarter mindset, the ability to balance longterm product vision with nearterm execution, and handson engagement with emerging technologies. In partnership with senior leadership and crossfunctional teams, you will ensure consistent, highquality delivery across the product lifecycle while maintaining awareness of the competitive and technology landscape. You will programmanage multiple strategic, crossfunctional initiatives spanning product requirements, build, training, legal, marketing, commercialization/gotomarket activities, vendor engagement, and client communication. Additional responsibilities include executive reporting, roadmap ownership, change management support, annual planning, and continuous improvement of product operations. Job Competencies Execution & Ownership Operates as a selfstarter with urgency and accountability. Drives initiatives from concept through delivery with minimal oversight. Product Vision & Strategy Defines and evolves longterm product and solution vision aligned to business goals. Maintains awareness of competitive offerings and market trends to inform decisions. Leadership & Execution Actively evaluates and adopts emerging technologies to improve speed, scalability, and outcomes. Technology applies pragmatically to accelerate product delivery. Develop/lead handson development with lowcode platforms and orchestration solutions. Leadership Decision Making Gathers and evaluates information from multiple sources. Communicates decisions clearly and holds teams accountable for results. Coaching & Building Talent Develops leaders and team members through feedback, coaching, and growth planning. Strengthens organizational capability by developing a robust talent pipeline and prioritizing the retention of top performers. Delegation Effectively distributes responsibility and decisionmaking authority. Maintains ownership of outcomes without unnecessary involvement. Executive Communication Delivers clear, concise, and compelling messaging to senior and executive leadership. Communicates strategy, progress, risks, and tradeoffs effectively. Program / Project Management Manages complex programs from initiation through implementation. Ensures alignment of scope, resources, timelines, and budget. Essential Job Functions Demonstrate customer obsession by delivering solutions that exceed client, patient, and internal stakeholder expectations. Lead with a bias toward execution, ensuring work progresses efficiently without reliance on constant direction. Define, maintain, and execute the product and solution roadmap, balancing longterm vision with nearterm priorities. Monitor the competitive landscape to inform product strategy and positioning. Actively identify and adopt new and emerging technologies that improve product outcomes. Bring handson experience with lowcode platforms and orchestration solutions to accelerate delivery and reduce complexity. Lead product planning activities and facilitate product forums to ensure timely, highquality delivery. Partner with engineering, architecture, legal, marketing, operations, and vendors to deliver marketready solutions. Establish governance, controls, and standardized product operations practices across matrixed teams. Build feedback loops using metrics and stakeholder input to continuously improve processes. Develop and maintain programlevel playbooks and product operations frameworks. Monitor and improve the operating effectiveness of product operations. Own and support vendor management initiatives, including spend integrity and compliance AI development (requirements definition, vendor evaluation, governance/controls, and measurable outcomes). Communicate progress, risks, and outcomes through executiveready updates and presentations. Promote a culture of continuous improvement through education, engagement, and accountability. This position pays between $148,800-190,000 based on experience. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range. Desired Work Experience Job Experience: 710 years People Leadership Experience: 35 years Desired Education Bachelors degree or equivalent experience Preferred area of study: Computer Science or related field Other Preferred Knowledge, Skills, and Abilities 7+ years leading matrix teams in an enterprise environment. 5+ years of software engineering or technical delivery experience. 5+ years of experience in healthcare. 5+ years of program or product management experience. Demonstrated ability to balance strategy and execution. Handson experience with lowcode development or orchestration platforms. Experience presenting to and influencing executivelevel stakeholders. Exposure to vendor management, spend integrity/compliance, and applied analytics/AI solutions supporting financial controls. Proven ability to lead initiatives with impact across multiple business units. #LI-MT1 #LI-Remote Join an award-winning company Five-time winner of Best in KLAS 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range. EEOC Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights Legitimate Ensemble Recruiters will only contact you from an email address ending in @ensemblehp.com. Dont fall victim to fake job postings from fraudsters posing as Ensemble Human Resources personnel. Ensemble will never ask for a payment in exchange for a job opportunity or ask you to submit sensitive personal information via email, phone, form, app or text. Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.