Invoice Reimbursement Associate

Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Candidates must reside in the Columbus, OH area and be willing to come on-site to the Home Office for training. A Brief Overview This position is responsible for processing third party vehicle glass claims and preparing invoices to receive payment. The role requires phone interaction with clients and a strong focus on communication and service excellence. What You'll Do Audit documents for Shop Payment or Policy Holder reimbursement received via Outlook in Salesforce Case platform to ensure all necessary information is provided to process for payment. Respond to incoming email/fax through Salesforce or ACD Call to communicate with shops/customers and request any missing information, update them on their claim status, or direct them to the correct department. Call volume can vary but must be available for calls from 9am-4pm. Review for duplicate payments or supplemental requests based on shop/customer invoice submission. Work with other departments in Safelite to obtain necessary pricing/threshold approvals, coverage, network research, and shop vendor updates. Audit and update Mainframe referral for correct parent/bill to account and address for customer and/or shop. Upload Documents into Sv2. Recognize SIU/FL/Stray requests and forward documentation, as needed. Performs other duties as assigned Complies with all policies and standards What You'll Need High School Diploma Required Proven customer service experience in a phone-based role KSPH of 10,000+ Strong verbal and written communication skills Adaptability to fast paced, frequently changing environment Familiarity with Microsoft Word and Oracle What You'll Get Pay starting at $18.00/hour Paid weekly on Fridays! Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 in tuition reimbursement per year. Paid training and access to all the tools and resources you'll need to be successful. Didn't find the right job? Upload your resume for ongoing consideration! Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nations largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. Were People Powered: Our people come first. We care about your well-being and well give you what you need to have a happy work/life. Were good at what we do: we're proud of our 88% Net Promoter Score (NPS). Were big: Were owned by Belron®, the worlds largest vehicle glass company, spanning 40 countries across 6 continents. Were trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - weve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and were proud to be an equal opportunity employer. We dont discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. Click here to learn more about who we are. Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for assistance, . Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use. Agencies: Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party. Click here to be considered as an approved agency partner. Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates. Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to. You trust us with more than your vehicle glass you also share your personal information with us. Were committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you. Safelite privacy policies California Privacy Policy - Notice at Collection