Policy Certification Specialist

Who Are We? Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Operations Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $39,200.00 - $64,700.00 Target Openings 1 What Is the Opportunity? This position is responsible for the accurate retrieval and assembly of insurance policy documents which directly impact the company's financial responsibilities and support the company's position pertaining to pending litigation, claim and underwriting cases. The incumbent must display critical decision making abilities, excellent customer focus and understand that these documents are proprietary and need to be handled with the strictest of confidence. This position is based full time in our [insert location] office. What Will You Do? This role is responsible for the accurate retrieval and assembly of insurance documents from various sources including but not limited to: HOST applications; Web applications; document imaging software; microfilm; microfiche; and paper to fulfill customer requests. This includes identifying the documents necessary to complete the policy and bring it back to its original issue state, adhering to department and corporate procedures and standards. Working with highly sensitive, confidential and proprietary documents and information, the individual must adhere to corporate and department standards and regulations to create, edit and route electronic documents (PDF) to customers within established timeframes. Communicate to customers, both verbally and in writing, regarding their request and provide status updates as needed. Manage current work items through daily access to unit work queue to close completed requests and obtain new assignments. Utilize an electronic log and production report to accurately track completed work. Responsible for operating and maintaining microfilm/microfiche equipment to create electronic files from fiche and film. When necessary contact equipment vendor for any major maintenance and/or repair. Individuals resolve moderately complex issues and escalate issues as required. Perform other duties as assigned. What Will Our Ideal Candidate Have? 1 year insurance experience. Adobe Professional experience. Knowledge of Records Management Software. FileNet Image Services and Content Navigator experience (1 year). Experience with Minolta Microfilm/Microfiche equipment. Experience in navigating and utilizing HOST and Web applications. Ability to meet daily Productivity and Quality standards. Ability to work independently and cooperatively. Ability to manipulate PDF files into proper sequence. Ability to prioritize, manage time, multitask and troubleshoot while working in a fast paced and deadline driven environment. Strong attention to detail with an emphasis on quality and the ability to focus for extended periods of time. Strong analytical, problem-solving and decision-making skills to address issues that arise from day to day work. Ability to safeguard records and maintain strict confidentiality. Ability to exercise independent judgment. Accepts responsibility for own actions and acts with integrity in all business dealings. Strong customer focus and communications skills both written and verbal. What is a Must Have? High school diploma or equivalent. Microsoft Office Suite one year experience. What Is in It for You? Health Insurance: Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/. Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland. >> Explore life at Travelers. We have 10 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. >> Discover diversity and inclusion. Employees and their eligible family members including spouses, domestic partners and children are eligible for coverage from the first day of employment. >> Explore benefits. Travelers has been recognized by organizations such as G.I. Jobs, Human Rights Campaign Foundation, and Military Times. >> Read more about recognition. Our employees are valuable assets to their hometowns, volunteering for important causes each year. >> Learn about community involvement. Imagine other opportunities here.