Shared Services RFI/Refresh Associate

Overview: Determines the appropriate action and executes those actions based on knowledge and experience in support of the ongoing KYC (Know Your Customer) and due diligence activities completed in support of Wealth and Institutional Services Division (WISD). Responsibilities are targeted for either processing KYC Refresh cases or fielding Requests for Information (RFIs) from Corporate Compliance. Primary Responsibilities: Complete ongoing KYC due diligence on WISD customers. Facilitate the collecting and processing of information needed to satisfy RFIs from Compliance. Analyze and interpret inputs to determine course of action; manage conflicting priorities throughout the day as required. Communicate with internal and external business partners and related service partners as required. Escalate non-standard or high risk exceptions to more experienced personnel as appropriate. Prioritize and manage own workload to meet service level agreements and internal service delivery standards. Identify and report all risk and compliance issues, breaches and suspicious activities to management. Support and recommend implementation of process improvements within the area. Interpret data received from internal and external parties to process moderately complex tasks with an appropriate understanding of priority. Provide direction to and work directly with clients, client-facing staff, and Corporate Compliance colleagues to apply and satisfy requirements within the business. Review documents, draft internal memos, and capture all relevant data for each case worked. Understand and adhere to the Companys risk and regulatory standards, policies and controls in accordance with the Companys Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: This position is within the Client Onboarding and Support Team (COAST). Supervisory/Managerial Responsibilities: Not Applicable Education and Experience Required: Combined minimum of 5 years higher education and/or work experience Comfortable operating in a team environment Experience using word processing and spreadsheet software Willing to work a flexible schedule as needed Effective verbal and written communication skills Education and Experience Preferred: Bachelors degree Minimum of 2 years experience in financial services industry Understanding of financial products Knowledge of pertinent Bank systems Ability to work under time constraints Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.76 - $41.27 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location Amherst, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in peoples lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&Ts affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Banks traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communitiescombining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values integrity, ownership, collaboration, curiosity, and candor drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&Ts Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. 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