Retention Specialist

Job Description: Salary: $55,000 Do you have a passion for making a difference in someones life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Retention Specialist position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As Retention Specialist, you will provide support and assistance to program clients in all areas related to gaining and/or retaining employment and career advancement. You will also focus on job retention follow-up and support. Pathways for Access to Careers and Employment (PACE) Workforce Development Program focuses on maximizing education, training, and career exploration for participants so they can develop well-rounded and adaptable skills that will position them for success across multiple industries and roles and connect them to employment that align with their interests and goals. Successful Elements: · Focus on one-on-one outreach and follow-up to ensure job retention which includes overseeing client activities and assisting with workshop schedules · Accurately complete required documentation for enrollment including individualized assessment of work, family and personal development needs and opportunities · Build professional one-on-one working relationships with clients to assist in eliminating challenges that are hindrances to obtaining and retaining employment · Provide referrals to appropriate community service or social service agencies when needed · Encourage clients to participate in and follow through with planned activities as outlined in contract with funding agency including creating solutions to client attendance problems · Maintain organized database of clients and keep detailed documentation of all contacts with clients as specified by contractor · Share information with appropriate staff and/or funding agencies · Provide consistent and comprehensive case management and follow-up, ensuring that post-placement contacts are made as required by specific contract including coordinating with client retention services and accommodating client work schedules · Assist in the preparation of project reports as needed · Help to ensure that positive outcomes and goals are met as required by contract · Other opportunities as available Experience Requirements: · Ability to prioritize tasks and document visits and contacts · Demonstrated telephone, computer, and written communication skills · Ability to maintain flexibility as needs of contract or contractor require · Sales or marketing experience an asset · A working knowledge of Microsoft Windows, Word, and Excel Education Requirements: · Bachelors degree or equivalent experience Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support! EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI *We believe we can help our customers overcome their most challenging obstacles *We believe in seeing through other people's eyes *We believe that we can make a difference in people's lives *We believe in meeting people where they are today and helping them to realize a better tomorrow *We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.