Customer Service Representative

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! LOCATION: 250 Miller Place, Hicksville, NY 11801 FULL TIME: Benefits Eligible HOURLY RATE: $17-$25/hr HOURS: Multiple Shifts Available: * 10:30am - 7:00pm; Mon, Wed, Thu and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Tue * 10:30am - 7:00pm; Mon, Tue, Thu, and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Wed * 10:30am - 7:00pm; Mon, Tue, Wed and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Thr * 7:30am - 4:00pm; Sun and 10:30am - 7:00pm; Mon - Thu and off Friday/Saturday * 12:30pm - 9:00pm; Mon - Fri * 7:00am - 3:30pm; Sun and 10:30am - 7:00pm; Mon, Tue, Wed, Fri and off Thu/Sat In this role, you will: Deliver exceptional customer service to patients, clients, and laboratory staff through professional phone support. Thrive in a fast-paced call center environment. Handles all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service Report laboratory results to clients and patients using established protocols Document reporting or call history in required format and maintain complete and accurate records Contact the client to resolve routine matters related to patient testing and result reporting Report client concerns using established protocols Escalates issues as appropriate using established protocols Leads by example in demonstrating gold standards behaviors Perform other duties as required to meet the customer requirements Deliver exceptional customer service to patients, clients, and laboratory staff through professional phone support. Thrive in a fast-paced call center environment. Promote and uphold safety, compliance, and quality assurance standards. All you need is: High School Diploma or equivalent 1 year of experience working in a call center or in the laboratory Exceptional communication skills Ability to thrive in a fast-paced environment Bonus points if youve got: Previous medical or customer service background preferred. Associates Degree or Medical Assistant training Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Sunrise Medical Laboratories, Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.